Jim Ellis Kia of Kennesaw - Service Center

Service advisor was fine. It was cost to replace low beams for $350 labor only! I found a shop that did it for $86 and they didn't have to remove bumper! Also had issues It was cost to replace low beams for $350 labor only! I found a shop that did it for $86 and they didn't have to remove bumper! Also had issues with washer fluid reservoir leaking. Told several times by dealer it was not cracked when I went for oil changes. Finally after a year, they said it was cracked and replaced. However they couldn't have tested it, as I got vehicle back and drove about a mile, I tried to use the washer and nothing came out. When I got home, there was no washer fluid in reservoir. When I filled with washer fluid, still had a leak. When brought back, they said it was the washer fluid motor hose leaking. Why did they not see this before!! Had to replace motor, very expensive. I feel I was taken advantage of and will not return to this dealer, nor buy another KIA. More

Great communication, welcoming faces, quick response time, helpful, knowledgeable, overall wonderful experience, clean waiting room. time, helpful, knowledgeable, overall wonderful experience, clean waiting room. More

Efficient and effective service. Friendly service representative extra extra extra extra extra extra silly minimum word requirement. Friendly service representative extra extra extra extra extra extra silly minimum word requirement. More

Good (Kristian) was awesome, would come there again for any thing else to be fixed any thing else to be fixed More

Cailyn Quinn was our assistant. She was amazing!! She was very kind, knowledgeable, and communicative. We drove 30 extra minutes to go to this location based on the service. She was amazing!! She was very kind, knowledgeable, and communicative. We drove 30 extra minutes to go to this location based on the service. More

Madison was wonderful! Our tech advisor was as well! We’ve had great experiences at this dealership. Our tech advisor was as well! We’ve had great experiences at this dealership. More

they did not identify the issue I described. I had a squeaking sound from my right front wheel. they said they heard nothing when I heard it immediately upon leaving the parking lot after pickin I had a squeaking sound from my right front wheel. they said they heard nothing when I heard it immediately upon leaving the parking lot after picking the car up. they threw the book at me with replacements including things I had done recently. wayoverpriced for the work they recommended. More

The Jim Ellis promise is: “YOU CAN ALWAYS EXPECT THE BEST” and that is exactly what I received! BEST” and that is exactly what I received! More

The amazing service staff and next level technicians ! Will be back for service, great atmosphere! Will be back for service, great atmosphere! More

I see a wonderful team working in Service department who pays utmost attention to details and what needed to be done for the customers. My car had the windshield glass to be replaced. After fixing it outsid pays utmost attention to details and what needed to be done for the customers. My car had the windshield glass to be replaced. After fixing it outside, I had issues with the calibrations, and it had to be fixed only with the dealership. It was fixed neatly by them. And then, I notice some small tear int the front car seat for which the service team took their fullest efforts in getting it covered and approved with kia warranty. They fixed that too. Their courtesy drop and pick up while the car was in service was also much helpful. I felt I am in hands of much compassionate and reliable team that is waiting to help us without any fuzz but with more caring. Thanks to Jim and Ellis Kia of Kennesaw! More