Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Jim Ellis Kia of Kennesaw - Service Center

Kennesaw, GA

4.1
4,160 Reviews
Call Service Center (404) 445-2636

4,160 Reviews of Jim Ellis Kia of Kennesaw - Service Center

Sort by
July 20, 2023

Excellent service, polite employees, fast and reliable work on my car! Thank you for great service. More

by Crackerjack MT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew in the service department. Five stars!, Diana Bell
Report | Print
Jul 25, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our service team was such a great help! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

July 20, 2023

The dealership is centrally located. The staff is courteous and friendly. They are attentive and the location is clean and attractive. More

by halval
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana Bell
Report | Print
Jul 25, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

July 20, 2023

Service department is friendly and engaging. They treated me as a customer politely and respectfully. Clear expectations were set and met. Staff is respectful polite and not overbearing. Facilit More

by stewart694
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diana Bell
Report | Print
Jul 25, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out with your service needs! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

July 19, 2023

Nick Morrow was absolutely amazing. He didn’t waste our time & got straight to the point. We never felt pressured or that he was trying to put a show on for us like the other dealership More

by KBLADES528
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Awolusi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 25, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Nick was such a great help! Thanks again for your business and recommendation, and we hope you love your new Kia. Take care and happy driving!

July 19, 2023

Mark is great to work with and ensures that your auto needs are taken care of. A pleasure to work with More

by echo55echo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 19, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Mark was such a great help! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

July 19, 2023

Car was not wash and the oil change reminder was not reset on The car. More

by cbogranm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
Report | Print
Jul 25, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

July 19, 2023

Poor experience due to lack of communication and the 2 1/2 months my car was there. More

by WFDOUGLAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Diana Bell
Report | Print
Jul 19, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we truly apologize for any inconvenience this may have caused you. Please don't hesitate reaching out if you have any further questions or concerns. Best regards.

July 19, 2023

Diana was very thorough and courteous considering our vehicle, and the safety of my family More

by scmitchell27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana Bell
Report | Print
Jul 25, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Diana was such a great help! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

July 15, 2023

I liked that they were quick and that it was a very clean service area. More

by Kdurandgarlock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Report | Print
Jul 18, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your recent visit with us, and we're so happy that we could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

July 15, 2023

Very unfriendly and not compassionate. No willingness to help. Had to call several times to try to get an answer and always felt like a bother. More

by Taviaplacella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Norris
Report | Print
Jul 18, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we truly apologize for any inconvenience this may have caused you. Please don't hesitate reaching out if you have any further questions or concerns. Best regards.

Jul 18, 2023 -

Taviaplacella responded

No one has called me back. Bad communication between the general manager, service manager and repair analyst. I need someone to call me back ASAP.

Jul 18, 2023 -

Taviaplacella responded

Horrible!

Jul 18, 2023 -

Jim Ellis Kia of Kennesaw responded

Taviaplacella, due to your Dealer Rater username, I'm unable to pull up your customer account. Would you please send us an email with your contact information to madisonm@jimellis.com so we can get someone in touch with you? Best regards, Madison Magnus, Customer Loyalty Manager

1
...
123
124
125
...
416