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Jim Ellis Kia of Kennesaw - Service Center
Kennesaw, GA
4,143 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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4,143 Reviews of Jim Ellis Kia of Kennesaw - Service Center
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Verified Customer
April 01, 2025
Excellent costumer service. Caitlin is the best very nice and humble. I only go there because she always go above and beyond Caitlin is the best very nice and humble. I only go there because she always go above and beyond More
by RRIOS0611
Employees Worked With
March 31, 2025
Great service - they really looked out for me! I purchased a new car but shortly saw issues with it. I returned the car to Jim Ellis for inspection, and long story short, it needed to be replaced. I purchased a new car but shortly saw issues with it. I returned the car to Jim Ellis for inspection, and long story short, it needed to be replaced. They were thorough in the inspection and came to the conclusion it needed to be replaced. I appreciate the transparency and communication. More
by BROOKE.SIMS104
March 31, 2025
Unable to reach anyone, Recording ALL THE TIME. And never a true answer when asked. And never a true answer when asked. More
by brendawlms81
March 29, 2025
Great service team and their helping nature. Got my issues with Kia fixed and serviced well. Got my issues with Kia fixed and serviced well. More
by Udhayashuba
Employees Worked With
Other Employees :
Christopher Kit
March 29, 2025
Prompt and courteous service. Always a pleasure to have service done at this dealership and to have Mark as the service professional Always a pleasure to have service done at this dealership and to have Mark as the service professional More
by mretz
Employees Worked With
March 29, 2025
The customer service leaves very little to be desired. Checking out was a process because the cashier and her manager decided to have an entire scheduling conversation while she was helping me. I shouldn' Checking out was a process because the cashier and her manager decided to have an entire scheduling conversation while she was helping me. I shouldn't know that her Saturdays are on different pay periods. Or that the other girl is starting a new job on Saturday so she's unable to work. Also when picking up your car, maybe have a tech available to answer any questions the car owner may have. Especially when the car is under a class action lawsuit. Speaking of, I was looking into selling or trading my car in but no one in sales even looked my way. And the person who brought my car out to me was neither a salesman or a tech so he couldn't help in any way. More
by Chelsea Ardis
Employees Worked With
Chris K.
March 28, 2025
Service advisor was fine. It was cost to replace low beams for $350 labor only! I found a shop that did it for $86 and they didn't have to remove bumper! Also had issues It was cost to replace low beams for $350 labor only! I found a shop that did it for $86 and they didn't have to remove bumper! Also had issues with washer fluid reservoir leaking. Told several times by dealer it was not cracked when I went for oil changes. Finally after a year, they said it was cracked and replaced. However they couldn't have tested it, as I got vehicle back and drove about a mile, I tried to use the washer and nothing came out. When I got home, there was no washer fluid in reservoir. When I filled with washer fluid, still had a leak. When brought back, they said it was the washer fluid motor hose leaking. Why did they not see this before!! Had to replace motor, very expensive. I feel I was taken advantage of and will not return to this dealer, nor buy another KIA. More
by SERVICE@COBBCOUNTYKIA.COM
Employees Worked With
Madison
March 28, 2025
Great communication, welcoming faces, quick response time, helpful, knowledgeable, overall wonderful experience, clean waiting room. time, helpful, knowledgeable, overall wonderful experience, clean waiting room. More
by anna r
Employees Worked With
March 28, 2025
Walked in to get my car serviced and no one acknowledged me. I made eye contact with four people and no one said anything. It was very frustrating. Would suggest they train their workers on customer servic me. I made eye contact with four people and no one said anything. It was very frustrating. Would suggest they train their workers on customer service. Also was very surprised with how dirty my car was. They offered a free car wash but should have cleaned it prior. Very disappointed. More
by Customer
