Jim Ellis Kia of Kennesaw - Service Center

Everything went smoothly. Thanks very much for your help. Look forward to my next visit. Thanks very much for your help. Look forward to my next visit. More

Service was quick and staff was very friendly. I was greeted right away and received updates on my vehicle in a timely manner. I was greeted right away and received updates on my vehicle in a timely manner. More

Very attentive to my needs, professional and my care was delivered on the time they said. Mark and Madison attended to my every need and explained the process that had to be taken. I will recommend your ser delivered on the time they said. Mark and Madison attended to my every need and explained the process that had to be taken. I will recommend your service department. More

After dropping off my car at 7:45 I had to call the dealership back at 12:45 to find out my car had been finished for some time. After arriving and looking at the car, the exterior was still dirty and dealership back at 12:45 to find out my car had been finished for some time. After arriving and looking at the car, the exterior was still dirty and my front KIA badge had delaminated leaving a very noticeable air bubble. After talking to the service supervisor he told me it was not done at the dealership and it came in that way, but upon looking at the pre inspection photos he had taken the one showing the badge was extremely blurry and you cannot see that the badge was totally intact before getting serviced. After spending $1300 he would not replace my badge after the incident and told me I would receive a call Monday/Tuesday from the manager but still I have not gotten a call. More

Mallory was extremely professional, friendly and helpful. She kept me informed about the whole process including timeline. She kept me informed about the whole process including timeline. More

I am writing to formally express my profound dissatisfaction with the recent experience I had at Jim Ellis Kia of Kennesaw. I brought my vehicle in with the expectation of receiving honest, prof dissatisfaction with the recent experience I had at Jim Ellis Kia of Kennesaw. I brought my vehicle in with the expectation of receiving honest, professional service, but instead, I encountered what appeared to be blatant attempts to upsell unnecessary repairs. From the start, I felt that the assessment of my vehicle’s condition was excessively detailed for the minor issue I initially reported. I was told about multiple supposed “critical” issues that, according to the dealership, needed urgent attention. These claims were concerning, particularly given that my car had been thoroughly inspected just weeks prior by a certified mechanic, with no mention of these alleged issues. Further, when I consulted an independent mechanic after my visit to your dealership, they confirmed that none of the extra repairs your team recommended were required. This is not only disappointing but raises serious concerns about the ethics and practices of your service department. Attempting to capitalize on a customer’s lack of technical knowledge by fabricating or exaggerating issues is dishonest, unprofessional, and detrimental to your dealership’s reputation. This experience has left me with a clear lack of trust in Jim Ellis Kia of Kennesaw. I strongly urge you to review this matter internally, as behavior like this reflects poorly on your business and can lead to a loss of customers and community trust. I also expect full transparency in any follow-up communications. Thank you for your attention to this matter. I hope you take this complaint seriously and work to ensure that such practices are not a part of any future customer interactions. More

I dropped my car off at 7:45 and had to call back at 12:45 to find out it had been ready for some time. When I looked over my car the car was poorly cleaned, and the front badge had delaminated leaving 12:45 to find out it had been ready for some time. When I looked over my car the car was poorly cleaned, and the front badge had delaminated leaving a very noticeable air pocket beneath. When I notified my service advisor he told me the car looked like that when it came in with no proof of that since the picture he had taken was very blurry. This problem still has not been resolved. As of this time I was supposed to receive a call from a manager but have not. More

The "customer service" women for service is awful. She was rude, loud, and obnoxious. It is sad that she is you point of contact. I would never recommend service here. She was rude, loud, and obnoxious. It is sad that she is you point of contact. I would never recommend service here. More

The service that Kristian provided was amazing. He responded quickly and was very detailed. The mechanic that made the video was also very detailed and informative to let me know what was going on. He responded quickly and was very detailed. The mechanic that made the video was also very detailed and informative to let me know what was going on. 10/10 service More