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Jim Ellis Kia of Kennesaw - Service Center

Kennesaw, GA

4.1
4,017 Reviews

4,017 Reviews of Jim Ellis Kia of Kennesaw - Service Center

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January 02, 2025

The staff was competent, courteous, and precise. I’ll be back to get my car fixed once I’m ready. More

by PACURETON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 01, 2025

Mark and Kris will not disappoint in their commitment to quality service. If you need your Kia service this is the place to go. M.Green More

by jazzseeker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 01, 2025

Staff always friendly and accommodating. Chris did an outstanding job facilitating my ride home and taking care of my recall issue. 👏👍 More

by Abbas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

Jim Ellis Kia of Kennesaw responded

It is great to read such wonderful comments about your recent experience with us, Abbas! Thanks again for your business! Take care!

January 01, 2025

Kristian Musgrove provided excellent service. I look forward to my next service in 6 month’s. More

by BARIKA.SADIQ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

Jim Ellis Kia of Kennesaw responded

Thanks, Barika.sadiq! We appreciate your continued business with us, and we're looking forward to your next visit! Thank you so much for choosing Jim Ellis Kia of Kennesaw as your first choice for service!

January 01, 2025

The process for a service writer needs to be better streamlined once a customer goes into the dealership. Myself and a few others stood around waiting for assistance. Yes the writers were busy however More

by Mona26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Joyce
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

Jim Ellis Kia of Kennesaw responded

Mona26, we regret you had this experience at our location. Customer satisfaction is at the top of our priorities so we regret to hear you left our dealership feeling this way. Your comments play a key role in the success of our business so we hope to speak with you soon.

January 01, 2025

The person helping me was very professional my wait time was not long at all More

by boydkl70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

Jim Ellis Kia of Kennesaw responded

Thank you for taking the time to leave this rating! We're so glad your experience earned us five stars! Thanks again for your business! Take care!

December 31, 2024

Very attentive and eager to take care of my sevice. Performed exactly as they said they would. More

by kellycooke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 31, 2024

This dealership is very very nice. Everyone that works here are very very nice and professional. More

by WLJOHNSON489
Recommend Dealer
Yes
Employees Worked With
N/A
December 31, 2024

The dealership was clean, spacious, and closer to home for me. The sales person that worked with me was very nice and helpful. More

by Darrianlaruemoore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 30, 2024

Have taken my car there multiple times for same issue. Gas door not opening. The actuator was changed but the wrong one was put on and the sliding door now won’t open. Took it to be fixed however they rea More

by CASEYWYATT1212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Kerkoski
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

Jim Ellis Kia of Kennesaw responded

Caseywyatt1212, we regret you had this experience at our location. Customer satisfaction is at the top of our priorities so we regret to hear you left our dealership feeling this way. Your comments play a key role in the success of our business so we hope to speak with you soon.

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