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Jim Ellis Kia of Kennesaw - Service Center

Kennesaw, GA

4.1
4,181 Reviews

4,181 Reviews of Jim Ellis Kia of Kennesaw - Service Center

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May 03, 2025

Armani is an excellent sales person. She saw me looking at a Sportage a few days prior and I told I her I was not quite ready to buy and she still showed me the vehicle, some great featu More

by anton4648
Recommend Dealer
Yes
Employees Worked With
Mike Awolusi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : ARMANI & MICHAEL
May 03, 2025

I absolutely enjoy bringing my car here for service! Mark is the absolute best and always takes good care of me. More

by morrisheather514@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2025

I absolutely enjoy bringing my car here for service! Mark is the absolute best and always takes good care of me. More

by morrisheather514@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2025

As always the service is absolutely fantastic! Mark has always taken very good care of me. And I enjoy coming to this dealership. More

by morrisheather514@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2025

The video recording explaining about the car is a genius idea especially for people who don’t know much about the vehicles. Thank you More

by T Maria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Stewart
3.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Joyce
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kris Musgrove
3.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Billings
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2025

I already did a survey. On time, great service, excellent customer service. Thank you much More

by Blue Seoul
Recommend Dealer
Yes
May 02, 2025

Greets me by name when I come in to the dealership. Updates in a timely manner. More

by 625raa
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
April 30, 2025

Always welcoming, thorough. Always welcoming thorough. Attentive with providing updates, and they force you into nothing. I always feel treated like family by both Chrises and M More

by Jeterli002
Recommend Dealer
Yes
Employees Worked With
Chris K
Apr 30, 2025 -

Jeterli002 responded

Always great to visit! No issues thus far.

April 30, 2025

I called about a broken dip stick that was discovered after taking my car for a recall inspection of the piston ring. Gallery that I bring the car in a soon as possible. When I arrived she was at lunch a More

by Dbyram33
Recommend Dealer
Yes
Employees Worked With
Mark & Mallory
May 02, 2025 -

Jim Ellis Kia of Kennesaw responded

Dbyram33, thank you for your kind words and congratulations on your new vehicle! Thanks again for your business! Take care!

April 30, 2025

My less than 2 yr old battery died. I called to see if under warranty. They said yes. I took it in. They said it was not under warranty and would be 300 to 500 to replace. They held my More

by anniemay912
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Multiple people not shown above
May 02, 2025 -

Jim Ellis Kia of Kennesaw responded

Anniemay912, we regret you had this experience at our location. Customer satisfaction is at the top of our priorities so we regret to hear you left our dealership feeling this way. We take our customers’ comments seriously so we hope that you’ll give us a call at (404) 445-2636 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability.

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