Jim Ellis Kia of Kennesaw - Service Center

Not much to write, really. I’ve only had to go to the service dept one time, which was earlier this week, since I’ve owned my Telluride. Nothing was really done as the part for I’ve only had to go to the service dept one time, which was earlier this week, since I’ve owned my Telluride. Nothing was really done as the part for my window that was needed had to be ordered and I’ll have to go back to get it replaced. But the person I spoke with was really nice and helpful. More

The phone system is awful. I have to wait to be on hold then it says leave a message. I leave message and no one returns my call. I have to wait to be on hold then it says leave a message. I leave message and no one returns my call. More

Attentive and respectful She listened to my request and arranged for a Lyft. Kept me updated. Excellent service. arranged for a Lyft. Kept me updated. Excellent service. More

Service department was excellent but setting up the service appointment sucked! Called five different times computer system did it understand any request. No live call back as promised and no confirmat service appointment sucked! Called five different times computer system did it understand any request. No live call back as promised and no confirmation by text or email. Very disappointed by process of establishing service appointment. More

I am very satisfied with the service. They are very professional, and Jeremías kept me informed and followed up on my case. I truly appreciate all the support.. They are very professional, and Jeremías kept me informed and followed up on my case. I truly appreciate all the support.. More

Didn't do the job Did not rotate the tires which I paid for Why Why for Why Why More

Service is fine. Invoicing is terrible. The base price for service is misleading and extras are added that make your total bill much higher than expected. Invoice is Invoicing is terrible. The base price for service is misleading and extras are added that make your total bill much higher than expected. Invoice is difficult to understand with additions and subtractions. Not sure we would come back. More

Kim was the representative checking me in, she was very rude and dismissive. She didn’t even address the recommendations and didn’t want to let me use my coupon that I had in my email rude and dismissive. She didn’t even address the recommendations and didn’t want to let me use my coupon that I had in my email More

Very pleased with customer service. They took care business in a speedy manner. I will be coming back They took care business in a speedy manner. I will be coming back More

Setting up the appointment to schedule service was easily done on the computer. When I arrived, a technician came right out to talk to me. I waited at the dealership for my car to be serviced. About 35 minut done on the computer. When I arrived, a technician came right out to talk to me. I waited at the dealership for my car to be serviced. About 35 minutes after my arrival, I received a text that my service was completed! I was very pleased. More