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Jim Ellis Kia of Kennesaw

Kennesaw, GA

Overview
Employees
Reviews
Vehicles
4.4
6,566 Reviews
Since 2013, Jim Ellis Volkswagen of Kennesaw has been serving drivers in the metro Atlanta area with a commitment to customer satisfaction and service excellence. As part of the Jim Ellis Automotive Group — which includes 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership has earned numerous accolades, including being named a Dealer of the Year and Consumer Satisfaction Award winner for 2025 by Cars.com. Visit Jim Ellis Volkswagen of Kennesaw at 950 Barrett Parkway, Kennesaw, GA 30144, or online at JimEllisVolkswagenKennesaw.com.
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1221 Auto Park Drive

Kennesaw, GA

30144

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Showing 6,566 reviews

June 17, 2024

Only one recall was done to a missing part for the second. I am still waiting for a call to come in and have the second recall piece put in. More

by CHUDSONPECK
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Diana Bell
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Aug 16, 2024 -

Jim Ellis Kia of Kennesaw responded

Chudsonpeck, customer service is one of our top priorities so we are disappointed to hear we failed to provide you with the quality experience you deserve. Please reach out to us at (404) 445-2636 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.

June 17, 2024

Took 08 Optima in because speedometer and odometer stopped working. They replaced all speed related sensors including the wheel speed sensor and ABS sensor to the tune of $2,300 and they did not have More

by rwvaughn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam Stewart
2.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Joyce
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Barkley
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Aug 16, 2024 -

Jim Ellis Kia of Kennesaw responded

Rwvaughn, we deeply regret to hear about your recent experience at our dealership. Our goal is to learn from your feedback and continue to improve for all of our valued clients. We would like the chance to talk to you further so please do call us at (404) 445-2636 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

June 16, 2024

The most pleasant oil change I’ve ever had. I was able to sit a table in the showroom and get some work done. The job was done quicker than expected and I got a video message detailing info abo More

by MITZIDVM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I can’t remember the name of the man who did my oil change but he was very nice.
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Jul 23, 2024 -

Jim Ellis Kia of Kennesaw responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

June 16, 2024

They were very friendly and repaired the car with expert skill. He also guided me to a tire repair shop. More

by ljs9256
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kamesha Ortiz
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Jul 19, 2024 -

Jim Ellis Kia of Kennesaw responded

Hi, your positive review means a lot to us and we’re happy we could help you! Please let us know if there is ever anything else we can do for you! Safe travels!

June 15, 2024

First time here. Great service from the moment i arrived. Diane Bell was very helpful. More

by manicaja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana Bell
Report | Print
Jun 16, 2024 -

Jim Ellis Kia of Kennesaw responded

Hi Manicaja, your positive review means a lot to us and we’re happy we could help you! At Jim Ellis Kia of Kennesaw, we value our customers and we look forward to seeing you on your next visit. Take care!

June 15, 2024

This place was clean and the staff was really friendly, they took care of my car in which it didn't take all day to service. More

by Angela Thomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 16, 2024 -

Jim Ellis Kia of Kennesaw responded

Hi Angela, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

June 15, 2024

Courteous sign in, followup on status done in timely manner. No hassles.Quick appt. to have service done. More

by kathyjeangk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Norris Burns
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Jun 15, 2024 -

Jim Ellis Kia of Kennesaw responded

Hi, That's great to hear! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Please let us know if there is ever anything else we can do for you! Safe travels!

June 15, 2024

Absolutely the best experience I have ever had purchasing a new vehicle!!! I highly recommend purchasing a new vehicle from jack! More

by szonsa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryson Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katherine Nunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Stricklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 16, 2024 -

Jim Ellis Kia of Kennesaw responded

Hi, thank you for sharing your experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

June 15, 2024

Dealership was very easy to work with and would definitely recommend to others. Larry made my process very easy! More

by Barthelemyivielle
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry Perdersen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 16, 2024 -

Jim Ellis Kia of Kennesaw responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thanks for the recommendation, and have an amazing day!

June 14, 2024

He was very thorough and moved as fast as possible to help me get to dinner with my son. 😁 More

by Dianne Eubanks
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rhon Lee
Report | Print
Jun 15, 2024 -

Jim Ellis Kia of Kennesaw responded

Hi Dianne, your positive review means a lot to us and we’re happy we could help you! Please let us know if there is ever anything else we can do for you! Safe travels!

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