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Jim Ellis Kia of Kennesaw

Kennesaw, GA

Overview
Employees
Reviews
Vehicles
4.4
6,567 Reviews
Since 2013, Jim Ellis Volkswagen of Kennesaw has been serving drivers in the metro Atlanta area with a commitment to customer satisfaction and service excellence. As part of the Jim Ellis Automotive Group — which includes 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership has earned numerous accolades, including being named a Dealer of the Year and Consumer Satisfaction Award winner for 2025 by Cars.com. Visit Jim Ellis Volkswagen of Kennesaw at 950 Barrett Parkway, Kennesaw, GA 30144, or online at JimEllisVolkswagenKennesaw.com.
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1221 Auto Park Drive

Kennesaw, GA

30144

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Showing 6,567 reviews

July 06, 2024

Provided the best deal without any manipulation. Valued my time. Smooth process overall. Bought 2 cars. More

by longhoang79@hitmail.vom
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryson Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mackenzie Florence
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2024 -

Jim Ellis Kia of Kennesaw responded

Thanks for highlighting some of our staff who provided you with such a positive experience, Longhoang79@hitmail.vom! Please let us know if there is ever anything else we can do for you! Safe travels!

July 04, 2024

When messages are left, there was no response from service advisors. Had to call several times to schedule an appt. Attempted to use Kia App to schedule appointment, but the app did not work either. More

by LA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryson Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katherine Nunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Joyce
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kris Musgrove
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2024 -

Jim Ellis Kia of Kennesaw responded

La, customer service is one of our top priorities so we are disappointed to hear we failed to provide you with the quality experience you deserve. We would like the chance to talk to you further so please do call us at (404) 445-2636 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

June 29, 2024

The process took a while but everyone was very helpful and kind. They wanted to find a solution for me. More

by JBOOZA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryson Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katherine Nunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mackenzie Florence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 16, 2024 -

Jim Ellis Kia of Kennesaw responded

Jbooza, your positive review means a lot to us and we’re happy we could help you! Please let us know if there is ever anything else we can do for you! Safe travels!

June 28, 2024

Service advisors seem intent on providing good customer service. Unfortunately I have not had the opportunity to experience that. More

by VERICE_T_WILLIAMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
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Aug 16, 2024 -

Jim Ellis Kia of Kennesaw responded

Verice_t_williams, it sounds like you had a pleasant experience with us! Your low star-rating has us concerned that there was something more we could have done to make your experience better. If this was the case, please reach out to us at (404) 445-2636 at your earliest convenience so we can understand how we can better serve you moving forward. We sincerely value your business and hope to be of service to you again in the future. Take care! Your comments play a key role in the success of our business so we hope to speak with you soon.

June 28, 2024

I have already completed this survey what else can I say my visit was okay More

by Da1mrsknight
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Norris Burns
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Aug 16, 2024 -

Jim Ellis Kia of Kennesaw responded

We work hard to stand out among the rest, Da1mrsknight! Thanks for taking the time to share your rating! Thank you so much for choosing Jim Ellis Kia of Kennesaw as your first choice for service!

June 27, 2024

I been with Kia for more 8 years and I would not go anywhere else. They make you feel so inviting and welcomed. I have many things I could say but the point is I keep coming back because everything is More

by RDAVIS218.RD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diana Bell, Norris Burns
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Aug 16, 2024 -

Jim Ellis Kia of Kennesaw responded

Thanks for highlighting some of our staff who provided you with such a positive experience, Rdavis218.rd! Thank you so much for choosing Jim Ellis Kia of Kennesaw as your first choice for service!

June 27, 2024

Very precise examination of my ac system and instruction on how to arrange the hatchback system More

by Ribertapiano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana Bell
Report | Print
Aug 16, 2024 -

Jim Ellis Kia of Kennesaw responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Kia of Kennesaw for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. Thanks again for the positive feedback, and we hope that you have a great day!

June 25, 2024

Mr. Lavoghn Curry is THE best!!! From the moment I walked in the door until my daughter drove out in my new car was a wonderful experience!! Purchasing a new car after many years can be a stressful More

by EDBRITZIUS
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Lavoghn Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 16, 2024 -

Jim Ellis Kia of Kennesaw responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Kia of Kennesaw for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. Please let us know if there is ever anything else we can do for you! Safe travels!

June 24, 2024

Kris was the best to work with. He went above And beyond to make sure my vehicle got fixed in a timely matter. More

by Cskend2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 16, 2024 -

Jim Ellis Kia of Kennesaw responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Kia of Kennesaw for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

June 21, 2024

Melvina, Ron, and Brandon were all excellent in helping me purchase my brand new Kia K5. I would continue to do business with them every chance I get! More

by kinggtre10
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Pond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katherine Nunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melvina
Report | Print
Aug 16, 2024 -

Jim Ellis Kia of Kennesaw responded

Thank you for taking the time to leave this rating! We're so glad your experience earned us five stars! Please let us know if there is ever anything else we can do for you! Safe travels!

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