Jim Ellis Kia of Kennesaw

From start to finish , our experience at Jim Ellis Kia of Kennesaw was seamless and pleasant ! The staff, especially Jack Stricklin, were attentive , thorough and kind. Kennesaw was seamless and pleasant ! The staff, especially Jack Stricklin, were attentive , thorough and kind. More

Unable to reach anyone, Recording ALL THE TIME. And never a true answer when asked. And never a true answer when asked. More

Great service - they really looked out for me! I purchased a new car but shortly saw issues with it. I returned the car to Jim Ellis for inspection, and long story short, it needed to be replaced. I purchased a new car but shortly saw issues with it. I returned the car to Jim Ellis for inspection, and long story short, it needed to be replaced. They were thorough in the inspection and came to the conclusion it needed to be replaced. I appreciate the transparency and communication. More

My entire experience at Jim Ellis Kia of Kennesaw was very pleasant from start to finish! Jack Stricklin was my sales representative and he was so kind and communicative. He made the whole process very e very pleasant from start to finish! Jack Stricklin was my sales representative and he was so kind and communicative. He made the whole process very easy and clear and I left with the exact car I wanted! I could not be happier with the outcome, thank you Jack for your help and expertise! More

Great experience, my lease was up on my Alfa Romeo, Mackenzie was able to have Jim Ellis Alfa Romeo dealership pick up my vehicle. This was very helpful since I live 2 hours away. Everyone I dealt with Mackenzie was able to have Jim Ellis Alfa Romeo dealership pick up my vehicle. This was very helpful since I live 2 hours away. Everyone I dealt with at your dealership was pleasant and also knowledgeable, answered all my questions. You are very lucky to have Mackenzie working for you, she is one smart lady, and very nice also. More

This was the second car we bought from this dealership in 2 months. Everyone was friendly and professional and our salesperson Jack Stricklan was great. I would buy another car from him if I needed one. 2 months. Everyone was friendly and professional and our salesperson Jack Stricklan was great. I would buy another car from him if I needed one. More

This was one of the best car buying experiences I've ever had. The whole dealership has a laid back vibe so I never felt pressure or anxiety to buy something immediately. Jack Stricklin is amazing. He was gr had. The whole dealership has a laid back vibe so I never felt pressure or anxiety to buy something immediately. Jack Stricklin is amazing. He was great in helping me decide what car to choose and very knowledge about options, features and packages. I did visit the dealership a few times while deciding and dealing with insurance. He was never pushy and I never felt like I was wasting his time. The finance department was amazing. Mike was very nice and thorough. He took the time to answer all my questions. During my visit I also met the service manager & I look forward to bringing my car in for maintenance. Thank you for taking a stressful situation of having to buy a new car and making it so much better. More

Prompt and courteous service. Always a pleasure to have service done at this dealership and to have Mark as the service professional Always a pleasure to have service done at this dealership and to have Mark as the service professional More

Great service team and their helping nature. Got my issues with Kia fixed and serviced well. Got my issues with Kia fixed and serviced well. More

The customer service leaves very little to be desired. Checking out was a process because the cashier and her manager decided to have an entire scheduling conversation while she was helping me. I shouldn' Checking out was a process because the cashier and her manager decided to have an entire scheduling conversation while she was helping me. I shouldn't know that her Saturdays are on different pay periods. Or that the other girl is starting a new job on Saturday so she's unable to work. Also when picking up your car, maybe have a tech available to answer any questions the car owner may have. Especially when the car is under a class action lawsuit. Speaking of, I was looking into selling or trading my car in but no one in sales even looked my way. And the person who brought my car out to me was neither a salesman or a tech so he couldn't help in any way. More