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Jim Ellis Kia of Kennesaw

Kennesaw, GA

Overview
Employees
Reviews
Vehicles
4.3
6,536 Reviews
Since 2013, Jim Ellis Volkswagen of Kennesaw has been serving drivers in the metro Atlanta area with a commitment to customer satisfaction and service excellence. As part of the Jim Ellis Automotive Group — which includes 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership has earned numerous accolades, including being named a Dealer of the Year and Consumer Satisfaction Award winner for 2025 by Cars.com. Visit Jim Ellis Volkswagen of Kennesaw at 950 Barrett Parkway, Kennesaw, GA 30144, or online at JimEllisVolkswagenKennesaw.com.
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1221 Auto Park Drive

Kennesaw, GA

30144

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Showing 6,536 reviews

April 01, 2024

Always the best service for my Kia Always the bed service for my Kia, good service at fair price. More

by HERNANDO.GALINDO
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Kerkoski
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Apr 03, 2024 -

Jim Ellis Kia of Kennesaw responded

Hi Hernando, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

March 31, 2024

Prompt, efficient, Chris is great Wouldn't think of taking my KIA Sorento any other dealership. Chris and Mark know my name. ?? More

by BARMSTRONG219
Recommend Dealer
Yes
Employees Worked With
Chris
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Apr 02, 2024 -

Jim Ellis Kia of Kennesaw responded

Hi, thank you for writing this fantastic review and giving our dealership such a high star rating! Please let us know if there is ever anything else we can do for you! Safe travels!

March 31, 2024

Courteous Chris is helping me with a warranty issue. He knows my car is having problems that I am not responsible for. He has been aggressive in solving the problem More

by zumbadanceit
Recommend Dealer
Yes
Employees Worked With
Chris
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Apr 02, 2024 -

Jim Ellis Kia of Kennesaw responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thanks again for your business! Take care!

March 30, 2024

I purchased my brand new Kia from Mackenzie and she was amazing ! Thank you so much and I will be back to purchase from you again! More

by davidburgos277
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mackenzie Florence
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 31, 2024 -

Jim Ellis Kia of Kennesaw responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

March 30, 2024

Great dealer! Very helpful sales person. Sheldon answered all my questions and was great to work with he my the buying process easy. More

by Andreycallicock
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sheldon Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 01, 2024 -

Jim Ellis Kia of Kennesaw responded

Hi, thank you for your kind words and congratulations on your new vehicle! Please let us know if there is ever anything else we can do for you! Safe travels!

March 30, 2024

Kind staff and prompt service Service felt very orderly and personalized. This was my second service. More

by tracey_lynch25
Recommend Dealer
Yes
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Apr 01, 2024 -

Jim Ellis Kia of Kennesaw responded

Hi, thanks for highlighting some of our staff who provided you with such a positive experience. Please let us know if there is ever anything else we can do for you! Safe travels!

March 30, 2024

Service Dept was as advised when I bought my car less than 2 years ago. 7-10 to get to your car as a commitment is unacceptable More

by AUGILLARD
Recommend Dealer
Yes
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Apr 27, 2024 -

Jim Ellis Kia of Kennesaw responded

Augillard, we are so disappointed to learn of this situation you have described. Your comments play a key role in the success of our business so we hope to speak with you soon.

Apr 28, 2024 -

AUGILLARD responded

When the Service Manager failed to show any compassion to a vehicle that had only 16k miles on it and advising them it feels like it wanted to stop in the middle of the street at 5:30am on my way to work with the engine light on and that this was my only means of transportation. I drove to Jim Ellis with the engine light on and park until the service dept opened. Service Dept wouldn’t take it into service at 7:00am and sent me back home. Told me I needed an appointment. Nothing they could do. I drove it back home praying it would not stop on me, made appointment and had it towed in almost a week later because of the appointment timeframe. Something is wrong with that picture. When I started it up a code was provided by KIA that told me it was an engine problem. I printed the code to bring with me to show the Service Advisor. I have never had a dealership to respond like that. Not only that when I address it with the service adviser initially, he told me and I quote “well go to another Kia dealership” and that it will take 7-10 days to find the problem and fix it. Still not the appropriate thing to say to a customer. I only purchase from this dealership because they advise they had the best customer service for their service dept. What I experience was not great customer service. Just recently the vehicle did the same thing. But since a code didn’t come on they didn’t service it. I get these codes from Kia when they detect something is wrong but I’m told that’s not valid. However, I’m paying for this service from Kia to give me a report card on my vehicle and tell me what’s going on if KIA detect problems and the service dept will not accept the code I printed out. I am so scared to drive this vehicle because I’m not sure it will cutoff on me. I am close to trading it in because I can’t guarantee the service. I would like to be comfortable with a vehicle that won’t cutoff on me especially that have 16k miles on it. I buy vehicles base on the Service Dept and how they handled customers. Jim Ellis KIA sold me on the Service Dept. Jim Ellis Kia Kennesaw needs to work on improving some service advisors personalities on how to treat customers and take there word even with the proof is coming from Kia’s report. If you can’t trust the report from Kia telling you they detect a problem, especially engine problem, than why do we have this type of service that I pay for and the service dept don’t trust it.

March 30, 2024

“Christian was amazing! He was very polite and knowledgeable. He helped my mother during her car buying journey. We usually get overwhelmed when buying a car but he made us More

by Karen Espinosa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Vallejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 01, 2024 -

Jim Ellis Kia of Kennesaw responded

Hi Karen, your comments keep us motivated and working hard for all our guests. Please let us know if there is ever anything else we can do for you! Safe travels!

March 29, 2024

Dropped car off 2/23. Door wasn't even opened until 3/4 @ 4:15. Car not ready for pickup until 3/19. Car was dirty from being outside so long. More

by caffrey0
Recommend Dealer
No
Employees Worked With
Kris Musgrove, who was fantastic. My car was there over three weeks - that's what I'm unhappy about.
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Apr 23, 2024 -

Jim Ellis Kia of Kennesaw responded

Caffrey0, thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from us and would like the opportunity to try and make this right with you, if we still can. We take our customers’ comments seriously so we hope that you’ll give us a call at (404) 445-2636 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability.

March 29, 2024

I was seen immediately upon arrival. The 15,000 mile service was completed efficiently and effectively. More

by LB
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
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Mar 31, 2024 -

Jim Ellis Kia of Kennesaw responded

Hi, thank you for writing this fantastic review and giving our dealership such a high star rating! Thanks again for your business! Take care!

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