Jim Ellis Kia of Kennesaw

We are driving our 2024 Telluride with duct tape on all four windows holding on the trim. The rear passenger door widow/door trim blew off during a trip to Florida, never to be found. Brought our Telluride four windows holding on the trim. The rear passenger door widow/door trim blew off during a trip to Florida, never to be found. Brought our Telluride to the service department and was told they would inspect all the trim and order as needed. We were told however, that warranty would only cover one incident, so if the other trim came off later, it would not be covered. They said the other trim was okay and ordered one piece on September 10th and it’s still not here. Brought the Telluride back in late November as now all the trim is falling off! Supposedly there is a recall on this but we have not received a notice. We have had several other recalls that we completed promptly when scheduled. Who knows when the trim will get here since it’s already been three months and no eta! Not sure at this time how the warranty is going to work when/if the trim ever does come in, but expect a battle if they try to charge us!, In the mean time, we are driving around in our new Telluride with duct tape all over the windows and doors! Absolute unacceptable service response from Kia the Jim Ellis dealership! More

Good response to issues and fixing items needed during last visit at the service center. last visit at the service center. More

Everyone was very helpful and I even recommend Jim Ellis to my neighbor. She has a Kia and was looking for trustworthy dealership. to my neighbor. She has a Kia and was looking for trustworthy dealership. More

I had a wonderful experience working with Chris. He is knowledgeable, professional, and patient throughout the entire car-buying process. I highly recommend him to anyone looking for a great car-buy He is knowledgeable, professional, and patient throughout the entire car-buying process. I highly recommend him to anyone looking for a great car-buying experience. More

The employees are great at acknowledging and greeting. Everyone was nice. My favorite was Mallory! She was amazing ! Everyone was nice. My favorite was Mallory! She was amazing ! More

Jim Ellis Kia of Kennesaw made purchasing my car so easy. Everyone was friendly and patient and the process was seamless. Everyone was friendly and patient and the process was seamless. More

Christian is amazing! He helped us with the purchase of a vehicle for my Mom! He is the BEST! He helped us with the purchase of a vehicle for my Mom! He is the BEST! More

Great purchase experience at Jim Ellis! Our salesperson Jack worked hard to get the car we wanted, understood and adhered to our preferred communication style, and worked out a fair price. Our salesperson Jack worked hard to get the car we wanted, understood and adhered to our preferred communication style, and worked out a fair price. Would recommend Jack and Jim Ellis in the future. More

The entire team was terrific. We worked with Jack who was very patient and took the time to talk us through the details of the vehicles we were considering - trim packages; hybrid We worked with Jack who was very patient and took the time to talk us through the details of the vehicles we were considering - trim packages; hybrid or gas; parent-friendly features; multiple test drives. The entire sales team was great and I’m thrilled with my new Kia! More

Not a very good service outfit. Not customer oriented Nan’s charge exorbitantly, very different than they advertise over the radio. Not customer oriented Nan’s charge exorbitantly, very different than they advertise over the radio. More