Jim Ellis Kia of Kennesaw

This was one of the best car buying experiences I've ever had. The whole dealership has a laid back vibe so I never felt pressure or anxiety to buy something immediately. Jack Stricklin is amazing. He was gr had. The whole dealership has a laid back vibe so I never felt pressure or anxiety to buy something immediately. Jack Stricklin is amazing. He was great in helping me decide what car to choose and very knowledge about options, features and packages. I did visit the dealership a few times while deciding and dealing with insurance. He was never pushy and I never felt like I was wasting his time. The finance department was amazing. Mike was very nice and thorough. He took the time to answer all my questions. During my visit I also met the service manager & I look forward to bringing my car in for maintenance. Thank you for taking a stressful situation of having to buy a new car and making it so much better. More

Everyone was pleasant and helpful especially my sale person Christian. It was an easy sale because I knew exactly what I wanted. Would definitely do business with them again person Christian. It was an easy sale because I knew exactly what I wanted. Would definitely do business with them again More

Walked in to get my car serviced and no one acknowledged me. I made eye contact with four people and no one said anything. It was very frustrating. Would suggest they train their workers on customer servic me. I made eye contact with four people and no one said anything. It was very frustrating. Would suggest they train their workers on customer service. Also was very surprised with how dirty my car was. They offered a free car wash but should have cleaned it prior. Very disappointed. More

Service advisor was fine. It was cost to replace low beams for $350 labor only! I found a shop that did it for $86 and they didn't have to remove bumper! Also had issues It was cost to replace low beams for $350 labor only! I found a shop that did it for $86 and they didn't have to remove bumper! Also had issues with washer fluid reservoir leaking. Told several times by dealer it was not cracked when I went for oil changes. Finally after a year, they said it was cracked and replaced. However they couldn't have tested it, as I got vehicle back and drove about a mile, I tried to use the washer and nothing came out. When I got home, there was no washer fluid in reservoir. When I filled with washer fluid, still had a leak. When brought back, they said it was the washer fluid motor hose leaking. Why did they not see this before!! Had to replace motor, very expensive. I feel I was taken advantage of and will not return to this dealer, nor buy another KIA. More

We had a pleasant and smooth experience purchasing our new Kia at this dealership in Kennesaw. new Kia at this dealership in Kennesaw. More

Great communication, welcoming faces, quick response time, helpful, knowledgeable, overall wonderful experience, clean waiting room. time, helpful, knowledgeable, overall wonderful experience, clean waiting room. More

Efficient and effective service. Friendly service representative extra extra extra extra extra extra silly minimum word requirement. Friendly service representative extra extra extra extra extra extra silly minimum word requirement. More

The whole provess was straightforward. All involved was great to work with and very professional. All involved was great to work with and very professional. More

We recently purchased a 2025 Kia Niro for my parents from the same dealership where we previously bought a Telluride a few years ago. Most of our communication with the salesman was through text and phone ca the same dealership where we previously bought a Telluride a few years ago. Most of our communication with the salesman was through text and phone calls. Once we reached a deal, the dealership needed to bring the car from Macon. They sent the paperwork for signing before we received the vehicle, and we noticed a clause stating that we would officially take delivery once the car arrived at the dealership. Since the vehicle was driven rather than transported, any damage or issues that occurred during that drive would have technically been our responsibility. We informed them that the car needed to be inspected before signing, and they had no issue with this. I didn’t think I needed to accompany my elderly parents to finalize the paperwork, as we had already agreed on the financing terms and out-the-door price. They arrived, inspected, and test-drove the car with no concerns. However, after reviewing the signed documents later at home, I noticed the final price was about $1,500 over our agreed amount. I immediately contacted the dealership, but since it was a Saturday, they told me they were busy, and the salesman I had been working with was in the middle of another sale. They assured me they would either correct the contract or refund the difference on Monday. While this could have been an honest mistake, it also felt like a classic case of a dealership taking advantage of an elderly couple. Beyond the pricing discrepancy, the wording about the vehicle’s delivery remains a concern, as we would have unknowingly taken responsibility for any potential issues that arose during its drive from Macon. The dealership is currently working on resolving the issue, but had I not reviewed the paperwork after the fact, we wouldn’t have known about the overcharge. Jack, the salesman, was great throughout the process, other than him not willing to rectify the situation because it was the weekend. The "shady" things we experienced seem to be with financing, our interactions with "Mayor" were less than ideal with contracts and when on the phone. Despite this being the second vehicle we’ve purchased from this dealership, we won’t be returning. We had planned to help our nephew with a future car purchase, but we’ll definitely be avoiding Jim Ellis dealerships—especially Jim Ellis Kia of Kennesaw. More