Jim Ellis Ford Sandy Springs

Walked in with the intent of purchasing a used 2019 Ford Ranger after seeing an internet ad. Price was a tad higher than I wanted but was impressed with the vehicle's features and options. My buying exper Ranger after seeing an internet ad. Price was a tad higher than I wanted but was impressed with the vehicle's features and options. My buying experience was uneventful and my sales person - Robert addressed all my questions, requests and concerns. I had performed research prior to my purchase and thought it was best to purchase an extended warrantee. I purchased the warrantee because the re-designed Ranger just didn't have enough data to sway me away from it but wanted a little more assurance. I had owned a 2003 Tacoma but really wanted to buy "made in USA". The truck is like a scaled-down F150 - great size. Hopefully, my truck will last and continue to please as did the dealership and sales team. Only time will tell. More

I had a bad experience at Jim Ellis FORD Sandy Springs last Saturday 1-23. Took my 2018 Ford Explorer for the 30K miles full service. I arrived on time for my appointment 8.45 AM and the Tech Bryson told last Saturday 1-23. Took my 2018 Ford Explorer for the 30K miles full service. I arrived on time for my appointment 8.45 AM and the Tech Bryson told me it will take like almost 2 hours that Service, also if I wanted my car washed , it is complementary, I said "great! I was ok with that, so I was hanging in the wait room. Then around 11.30 AM I was wondering why it is taking so long, so He said 20 min more and then He came to "check me out" , so I paid my bill $583.25 and I was waiting for my car for almost 1 hour! when He came and let me know the staff lost my Car key and I needed to get my spare key 🙁 , I was SO UPSET, more than 4 hours and they lost my key! I called Uber to go my home to pick the spare key up and returned to the Ford dealership to get my car, He apologized, BUT it is not acceptable the Dealership doesn't take the responsibility. He told me they will give me a replacement asap, so today is Tuesday 1-26, texted him and emailed him. He said He will be out for the rest of the week, and I should stop by next Monday, I told him I need my Car Key earlier than Monday. Still waiting for a response. More

AVOID THE SERVICE DEPARTMENT!!!!WENT IN FOR FACTORY AVOID THE SERVICE DEPARTMENT!!!! WENT IN FOR FACTORY RECALL. THEY CHARGED $143 OF UNAUTHORIZED WORK! When I challenged the charge, the service AVOID THE SERVICE DEPARTMENT!!!! WENT IN FOR FACTORY RECALL. THEY CHARGED $143 OF UNAUTHORIZED WORK! When I challenged the charge, the service rep and service manager really could not care less. Basically, pay up if you want your car back. SCAM ALERT!! More

Amazing customer service and quick response. We were searching for a specific vehicle and Mick Dupuis was the best sales advisor for the job. He not only showed us the vehicle we wanted, but went above searching for a specific vehicle and Mick Dupuis was the best sales advisor for the job. He not only showed us the vehicle we wanted, but went above and beyond to make us aware of all the features it had to offer. We had been to another dealership and Mick assured us this was the right fit for us. During the financing portion Lauren Whitcraft was amazing! She crunched the numbers and found us a great rate that we could manage comfortably. She is a wonderful finance manager who knows what she's doing and gets the job done. She explained all the add-ons to us so we could select what would work for us best. At the end of the sale Mick even helped add the new Ford Pass Connect app and explained how it works. We definitely recommend Jim Ellis Ford Sandy Springs to anyone searching for their next vehicle. More

Lamar Davidson went above and beyond his call of service. I drove from Tuscaloosa AL to purchase my vehicle from Jim Ellis in Atlanta GA because of Lamar. I drove from Tuscaloosa AL to purchase my vehicle from Jim Ellis in Atlanta GA because of Lamar. More

Excellent customer service and great service visit. Everything as promised. Will definitely return. Price was less than quoted. Kevin is a great representative for your dealership and service rider Everything as promised. Will definitely return. Price was less than quoted. Kevin is a great representative for your dealership and service rider. More

Giovanni took greatcareof me and made sure I got exactly what I wanted. I needed to get in and out fast and he made that happen. I will be contacting him when I get ready for my next purchase. what I wanted. I needed to get in and out fast and he made that happen. I will be contacting him when I get ready for my next purchase. More

We bought our dream car at a great price. Our sales specialist Jeremy made sure we had a smooth and fun experience throughout the process! Rob did his magic and got us a good apr and kept our monthly p specialist Jeremy made sure we had a smooth and fun experience throughout the process! Rob did his magic and got us a good apr and kept our monthly payments low. I would certainly recommend you this dealership! More

Bryson is the best! He is always willing to help me with my service. He is pleasant and patient. I am glad I can ask for him. my service. He is pleasant and patient. I am glad I can ask for him. More

Gio was professional and very helpful. Couldn't have asked for a better experience from him. The service department was also very professional in working out an issue. asked for a better experience from him. The service department was also very professional in working out an issue. More