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Jim Ellis Chevrolet - Service Center

Atlanta, GA

4.4
2,731 Reviews
Call Service Center (678) 735-4758

2,731 Reviews of Jim Ellis Chevrolet - Service Center

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January 10, 2025

Great experience all around both times I was here. Excellent service. Much better than Superior Chevrolet More

by danmvest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Johnson
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Jan 11, 2025 -

Jim Ellis Chevrolet responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Jim Ellis Chevrolet! Expect the Best! Service Manager Mr. David Theriault

January 02, 2025

Solid, friendly service. Only issue this past service was that we didn’t get a call that vehicle was ready; a bit of internal confusion it seemed. More

by CLAY.PARNELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicolas Caicedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2025 -

Jim Ellis Chevrolet responded

Clay, Thank you for choosing Jim Ellis Chevrolet. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Expect the Best! Service Manager Mr. David Theriault

December 27, 2024

Tooo expensive on sale and service. I don't want to go to this place. More

by NAHARAKHANAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vladimir Kochubey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Loan Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicolas Caicedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 28, 2024 -

Jim Ellis Chevrolet responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 457-8211 to discuss your concerns, as your satisfaction is of utmost importance to us.

December 26, 2024

The JIm Ellis team has a very nice and efficient service process. Easy to make an appt, get a ride home, picked up at home when the car is ready and easy out when everything is done. Love this shop! More

by KJSCHUH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicolas Caicedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 28, 2024 -

Jim Ellis Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

December 22, 2024

The service people was professional and the service was Great! I will use them for service although I live in Conyers. More

by VSHARP4
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Retanza Grier
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 23, 2024 -

Jim Ellis Chevrolet responded

Thank you for the five-star rating. We sincerely value your business and look forward to your next visit. Expect the Best! Service Manager Mr. David Theriault

December 19, 2024

Nicolas Caicedo gave me good information. The work was high quality as always even with my 8 year old car. More

by robertleomoore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicolas Caicedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 19, 2024 -

Jim Ellis Chevrolet responded

Robert, thank you for choosing Jim Ellis Chevrolet. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Expect the Best! Service Manager Mr. David Theriault

December 19, 2024

Buen servicio lo recomiendo, amigables responsables atentos cuando lo nesecitas alli estan atentos muy buen servicio. More

by Oseas rojo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Valdez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nicolas Caicedo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 19, 2024 -

Jim Ellis Chevrolet responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Jim Ellis Chevrolet. Expect the Best! Service Manager Mr. David Theriault

Dec 21, 2024 -

Jim Ellis Chevrolet responded

Agradecemos que se haya tomado el tiempo de dejarnos sus comentarios. Si alguna vez necesita algo más de nosotros, no dude en llamarnos o pasar por aquí. ¡Que tenga un día maravilloso!

December 16, 2024

Where do I start? David went above and beyond to satisfy my service needs on my 2023 Corvette. Because of his genuine care, Jim Ellis has me and wife as customers fo More

by Mike & Q
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vladimir Kochubey
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Theriault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 16, 2024 -

Jim Ellis Chevrolet responded

Thank you for taking the time to share your feedback, Mike! We work hard to make sure our guests have an exceptional experience. All of us here at Jim Ellis Chevrolet look forward to working with you and your wife in the future! Expect the Best! Service Manager Mr. David Theriault

Dec 20, 2024 -

Jim Ellis Chevrolet responded

We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 11, 2024

This was my first time at Jim Ellis Chevrolet, my experience was TOTALLY amazing! I went in for an oil change, worth your time going to this location for any services. Paul Sine was OUTSTANDING! He w More

by Nicole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul sine
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Dec 12, 2024 -

Jim Ellis Chevrolet responded

Thanks, Nicole, for sharing your thoughts about your experience with Paul here at Jim Ellis Chevrolet. We appreciate your business and hope to see you again soon! Expect the Best! Service Manager Mr. David Theriault

December 07, 2024

Poor customer service could not ever get an answer related to the status of my vehicle. Took over a week of constant calls just to get an update More

by DMGATES11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vladimir Kochubey
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 12, 2024 -

Jim Ellis Chevrolet responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Ralph Sorrentino, General Manager rsorrentino@jimellis.com

Dec 12, 2024 -

Jim Ellis Chevrolet responded

It is disappointing for us to hear that your experience was anything less than great. Here at Jim Ellis Chevrolet, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (770) 457-8211 to discuss ways we can better serve you in the future.

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