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Jim Ellis Chevrolet

Atlanta, GA

4.5
4,159 Reviews
Jim Ellis Chevrolet is a proud member of the Jim Ellis Automotive family—an automotive group comprising 21 dealerships and 17 brands. Opening in 1992, the dealership is a full-service new, pre-owned and commercial vehicle dealer. As a 2022 Chevy Elite Dealer, Jim Ellis Chevrolet is recognized as one of the top 250 Chevrolet dealers in the nation regarding sales volume and client satisfaction ratings.
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5900 Peachtree Blvd.

Atlanta, GA

30341

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Showing 4,159 reviews

August 23, 2024

I never received an OWNERS MANUAL with the vehicle. Instead there was an OPERATORS MANUAL, which is worthless to me. So I had to purchase an owners manual from HELM for $80.00. A vehicle with a MSR More

by ktfricano
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ned Iwuji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaylan Jackson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sylvia Dearman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2024 -

Jim Ellis Chevrolet responded

Thank you for taking the time to share your feedback. Please don't hesitate to reach out to us directly to discuss this issue. We would appreciate the opportunity to see if we can turn this around for you! Expect the Best! General Manager Ralph Sorrentino

August 23, 2024

My entire experience was seamless and professional. I felt genuinely at home, embraced as part of the family. It was truly unforgettable and exciting! A big thank you to Jaylan and Kalo! I wholehearted More

by melodycook16
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elise Schaaf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kalo Brantley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Loan Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaylan Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2024 -

Jim Ellis Chevrolet responded

Thank you for taking the time to share your thoughts on working with our team, Melody. We're glad to hear we delivered such a great experience! Expect the Best! General Manager Ralph Sorrentino

August 23, 2024

I arrived to inquire about having a trim piece replaced. I was directed to Ellis collision center. Upon arriving at the collision center I was told that particular repair was done at the dealership. I then More

by kordewick
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nicolas Caicedo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2024 -

Jim Ellis Chevrolet responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com

August 22, 2024

Great service writer always helps us! Great customer support and service. We really trust Jim Ellis dealerships! This is our second purchase from Jim Ellis. More

by The Hornsbys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Loan Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2024 -

Jim Ellis Chevrolet responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Jim Ellis Chevrolet. Expect the Best! Service Manager Mr. David Theriault

Aug 24, 2024 -

Jim Ellis Chevrolet responded

Thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!

August 20, 2024

The dealership was great. Very helpful. Above and beyond. The purchase was easy. Very easy More

by robertroberts
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Franchely Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clarence Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Blanchard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicolas Caicedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

Jim Ellis Chevrolet responded

Robert, Thank you for choosing Jim Ellis Chevrolet. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Expect the Best! General Manager Ralph Sorrentino

August 20, 2024

Always responsive Good customer service over all customer satisfaction is his goal. Thank you from city of Atlanta fleet services More

by ADAM.MOHABBAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

Jim Ellis Chevrolet responded

Adam, Thank you for choosing Jim Ellis Chevrolet. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Expect the Best! Service Manager Mr. David Theriault

August 20, 2024

Another wonderful experience at Jim Ellis Chevy service department! Great team work to deliver excellent customer experience! More

by Service
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vladimir Kochubey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elise Schaaf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Sorrentino
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Theriault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

Jim Ellis Chevrolet responded

Thank you for sharing your service experience with us! We're happy to hear it went well and truly appreciate your feedback. Expect the Best! General Manager Ralph Sorrentino

August 19, 2024

Very good, I’ve been looking for a truck About 3-5 years. And Jim Ellis made me feel very comfortable and caring in my purchase. More

by Stanseldon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jaylan Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2024 -

Jim Ellis Chevrolet responded

Stan, It's fantastic to hear that Jaylan, Jim, and our team provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Jim Ellis Chevrolet! Expect the Best! General Manager Ralph Sorrentino

August 19, 2024

Very friendly staff ! very helpful. Highly recommended. Thank you for all your help. Definitely would return More

by MBARN0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dale Petroski
Aug 20, 2024 -

Jim Ellis Chevrolet responded

Thank you so much for your kind words for Dale, and for taking the time to leave us this wonderful feedback! Expect the Best! Service Manager Mr. David Theriault

August 17, 2024

The prices charged are at the tipping point of making me look for another repair option. I like the people but being retired, I won't go back to work to pay for car repairs. More

by SLH0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vladimir Kochubey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

Jim Ellis Chevrolet responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Ralph Sorrentino, General Manager rsorrentino@jimellis.com

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