Jim Ellis Buick GMC Mall of GA - Service Center

Jim Ellis service department is excellent. Traveling from Ohio our 2021 Suburban lost a lifter. Drew and his team got the vehicle in and repaired in a phenomenal amount of time and had it back Traveling from Ohio our 2021 Suburban lost a lifter. Drew and his team got the vehicle in and repaired in a phenomenal amount of time and had it back on the road to Ohio. I cannot express the gratitude and thanks I have for this dealership. I would recommend Jim Ellis for all your GM/Buick needs. There are not enough words to express how professional the Jim Ellis service department treated me and my family. Thank you Drew and team from the bottom of my heart. More

I came as a walk-in for a lube/oil change and tire rotation and your Techs/Service Personnel did an outstanding job, as they always do. I've been getting the same Gold Star service for the last 14 yrs rotation and your Techs/Service Personnel did an outstanding job, as they always do. I've been getting the same Gold Star service for the last 14 yrs and have NO intention of going elsewhere. Thank you Jim Ellis team! More

Schedule easy fast arrangements reparefast gmpart service is great warranty on all parts labor and multiple point inspection service is great warranty on all parts labor and multiple point inspection More

Services I have had performed at this dealership have been conducted in a timely manner. been conducted in a timely manner. More

Outstanding service, repairing the park mode error message, even though the warranty period expired. It gives a good feeling about the dealership that you can count on for future buying cars and their message, even though the warranty period expired. It gives a good feeling about the dealership that you can count on for future buying cars and their backing up their products. Service rep was very courteous and profesional. More

Every time I try to use my platinum plan, I am told this and that is not covered, but when maintenance package was purchased, I was told only battery and brakes were not covered. Service department needs im and that is not covered, but when maintenance package was purchased, I was told only battery and brakes were not covered. Service department needs improvement. More

I went there with an appointment to repair a faulty window regulator. Made me wait 5 hours to tell me what I already knew and charged me $175 for the diagnosis, and recommended that I change the entir window regulator. Made me wait 5 hours to tell me what I already knew and charged me $175 for the diagnosis, and recommended that I change the entire window mechanism instead of just the regulator. Wasted my entire day, they have no respect for others’ time. More

Profesional service,courtesy,friendly,on time. I recomes this dealer to everyone.Close to my residence I recomes this dealer to everyone.Close to my residence More

Jim Ellis always takes great care of me and my truck when I come in for service! I come in for service! More

The dealership was not very helpful in finding the problem. After having to rent a car from Hertz and going back to the dealership the problem was not fixed once i got home and realized my keys did no problem. After having to rent a car from Hertz and going back to the dealership the problem was not fixed once i got home and realized my keys did not lock or unlock my car. I will now have the go back to fix the problem I’ve already paid for More