Jim Ellis Buick GMC Mall of GA - Service Center

Good staff, Good attention, good people on this place, thank you a lot for your help. thank you a lot for your help. More

Always easy to make appointment. Staff knowledge and very courteous. I always take both vehicles to Jim Ellis for service. Staff knowledge and very courteous. I always take both vehicles to Jim Ellis for service. More

Very disappointed in last service visit. A/C condenser diagnosed as bad “as is common with these models”. Service rep never mentioned anything about this; only internet search revealed the p A/C condenser diagnosed as bad “as is common with these models”. Service rep never mentioned anything about this; only internet search revealed the problem. Dealer finally said GM would refund $500 of the $1700 cost. Still waiting since March for the refund. More

I came in for an oil change they were prompt a cordial to my concerns and took care of my needs. my concerns and took care of my needs. More

I made an appointment to have the transmission on my truck looked at. I came in for the appointment a week later only to find out that the tech was on vacation. About 3 & 1/2 weeks Ed called (not the o truck looked at. I came in for the appointment a week later only to find out that the tech was on vacation. About 3 & 1/2 weeks Ed called (not the original advisor) with an appointment and a loaner car. Brought the car in as scheduled on Monday. Tech didn't get to it. Tuesday tech wasn't in. Wednesday tech still didn't get to it. Finally late afternoon the tech test drive it,looked at codes said everything is normal. I still think there is an issue with the transmission, guess only time will tell. More

Outstanding service from James! Always very informative via texts, emails, and phone calls about our vehicle. Always very informative via texts, emails, and phone calls about our vehicle. More

Jim Ellis GMC is always so helpful and I’m glad I chose them to be my dealer. them to be my dealer. More

Scheduled routine maintenance for my Encore at this dealer because I just moved and it is one of the closest to me. Not only was it more expensive than any other Buick Dealer I’ve been to, but I also w dealer because I just moved and it is one of the closest to me. Not only was it more expensive than any other Buick Dealer I’ve been to, but I also waited 2.5 hours for a basic oil change and tire rotation. Should have been topped off on fluids, and when I got home found my washer fluid nearly empty. Did not receive any paperwork detailing what was found in the multipoint inspection, which I have always been given in the past from other dealers when I go in for routine maintenance. Disappointed and won’t be back to this location. More

Always great service that I can depend upon. I know that my vehicle has been cared for by professionals. I know that my vehicle has been cared for by professionals. More

Well taken cared of. Will come back to this dealership..very responsive and well organized Will come back to this dealership..very responsive and well organized More