Jim Ellis Buick GMC Mall of GA - Service Center

Everyone was very nice on arrival , everything was done with no problem and took about tha amount of time they said on the phone. with no problem and took about tha amount of time they said on the phone. More

A little expensive but good customer service…. Very clean dealership…. Customer oriented …. Will go back Very clean dealership…. Customer oriented …. Will go back More

Very polite, honestly worker. When I drop off my DUALLY truck and told them what the problem I had while I was on the road they find no problem but when I show them the problem it When I drop off my DUALLY truck and told them what the problem I had while I was on the road they find no problem but when I show them the problem it wasn’t there impossible but very honestly that they find nothing wrong than charge me for something they couldn’t find the problem while other shop hide the charge said they did fix it which didn’t it was no problem. They also find other real problem than what I told them what the problem honestly service. More

Great dealership, always communicating well withe customers and keeping me updated on my vehicle. Very fast turnaround time as well customers and keeping me updated on my vehicle. Very fast turnaround time as well More

Great service ! This guys were able to figure the problem , arange rental for me , get the parts and fix the problem in a almost 24 hours frame , there actually were This guys were able to figure the problem , arange rental for me , get the parts and fix the problem in a almost 24 hours frame , there actually were a few things to fix like a/c , driver seat frame , passenger side outside mirror ... Recomending this service . More

First of all I had an appointment at 1:00 but got there 15 minutes early for an oil change. We did not get out of the dealership until 2:45 which interrupted our day plans. An oil change with an appointmen 15 minutes early for an oil change. We did not get out of the dealership until 2:45 which interrupted our day plans. An oil change with an appointment should have only taken 1 hour in and out. The price compared to other oil change outlets was outrageous at $101. We did not want any other services. They used to wash the car but didn't even do that. We will not be using Jim Ellis dealership again. More

Service was good and Ed Barnes did a good job, however, it took much too long to complete. I was there over 2 hours for a routine service. it took much too long to complete. I was there over 2 hours for a routine service. More

Had a appt and it still took almost 2 hours just for a oil change I didn't even get my tires rotated service very slow .First time I have ever took my truck to this dealer and the oil change costed me 40. oil change I didn't even get my tires rotated service very slow .First time I have ever took my truck to this dealer and the oil change costed me 40.00 more than the dealer I always go to .I will never come back to this dealer again. More

Good work and trustworthy with my truck. They will price match also which is why I used them for tires. They will price match also which is why I used them for tires. More

A previous service had not gone well and I left an unfavorible review. The team at Jim Ellis reached out to me and then had their service manager Sean contact me. I explained the issues to him. He unfavorible review. The team at Jim Ellis reached out to me and then had their service manager Sean contact me. I explained the issues to him. He agreed with me and to keep this short lets just say that Sean resolved all my problems. Its good to know that when something goes wrong that as a dealer, Jim Ellis wants to keep their customers happy. I am look looking forward to my next service appointment. Thanks Sean. More