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Jim Ellis Buick GMC Mall of GA - Service Center

Buford, GA

4.4
2,280 Reviews
Call Service Center (770) 872-6272

2,280 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center

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August 20, 2022

Great experience loved the posters the young one was fantastic would highly recommend to friends More

by jakegboggs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 25, 2022 -

Jim Ellis Buick GMC Mall of GA responded

We're glad to hear you found our staff was so knowledgeable and helpful! If you have any further questions, please give us a call. We're always happy to help!

August 19, 2022

Repair took longer than expected. Confusion about online order. They called next morning that car was ready, but it wasn’t when I arrived to dealership. Had to wait over an hour. They More

by TKLINE923
Customer Service
Recommend Dealer
No
Employees Worked With
Kovoki
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Aug 25, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Tracey, Thank you for bringing this to our attention. We're looking into this further and will be reaching out to discuss this with you shortly. We sincerely apologize and look forward to coming to a resolution for you.

August 19, 2022

Serive did a great job on my Encore. Check engine light was on and they fix problem under warranty and I was a happy camper. More

by perrylmullins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can't remember
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Aug 24, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hello there, we appreciate you taking the time to leave us this feedback. If you're ever in need of more help, please let us know!

August 17, 2022

I have used this dealership service for many years and found them to be excellent overall. Occasionally the wait time has been exceeded but not by much. I highly recommend them More

by JBK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Banos Jr
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Aug 21, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hello, we're happy to hear you had such a positive experience with our team! Thanks for the recommendation, and have an amazing day!

August 17, 2022

Service was excellent. Service writer went above and beyond. Helped get the warranty company to pay for my repairs when they didn’t want to More

by Robert J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 16, 2022

Everyone is always friendly and helpful at this dealership …looking forward to my next oil change. Thx! More

by Chris Wagner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 23, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hello Chris! We appreciate your positive review about your recent experience with us! We hope to be of service to you again in the future. Best wishes, Jim Ellis Buick GMC Mall of Georgia

August 16, 2022

there was bo solution for our 2022 GMC Yukon when there have been constant issues with a brand new vehicle the service department should contact sales in order to initiate the buy back process instead of l More

by ATERRY222
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ron Gay
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 25, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for taking the time to bring this to our attention. We take these concerns seriously and our Service Manager, Sean Garrett, is looking into this for you now. Please expect a call soon to come to a resolution for you. We sincerely appreciate your time and business and look forward to resolving these issues for you soon.

August 13, 2022

Did a great job on my service of 90 thousand mile checkup and service of my car More

by LUCYWAYNE2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mirisia
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Aug 18, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hello there! Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We hope to be of service to you again in the future. Best wishes, Jim Ellis Buick GMC Mall of Georgia

August 13, 2022

Greeted immediatly at the service entrance. Appointment and requirement completed and service finished in about an hour. Great service as always, Ive always gotten great treatment at J. Ellis More

by JLHOERIG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Banos Jr
Report | Print
Aug 18, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hello, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, Jim Ellis Buick GMC Mall of Georgia

August 10, 2022

Left our floor mats covered in oil? Inspection of new battery installation noticed the cables were not attached?? Absolutely poor work!!! More

by Brgaction
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ed Barnes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 25, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for bringing this to our attention. I believe our Service Manager, Sean Garrett, has reached out to rectify this for you. If you have any further questions or concerns please give him a call at 678-889-8881. We appreciate your feedback and hope you have a wonderful day!

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