Jim Ellis Buick GMC Mall of GA - Service Center

I Worked with Ed in service and had a great experience. He was honest and upfront throughout the whole process. I can honesty say it was the best experience I’ve had a service department. Thanks Ed! He was honest and upfront throughout the whole process. I can honesty say it was the best experience I’ve had a service department. Thanks Ed! More

Had a great vehicle purchasing experience. Brought it in for tint on the front windows and everything went smooth. Brought it in for tint on the front windows and everything went smooth. More

Over $100 for an oil change. Did not even include a tire rotation. Are you out of your frickin minds?? Never again will I use any of your facilities for sales or service. What a Did not even include a tire rotation. Are you out of your frickin minds?? Never again will I use any of your facilities for sales or service. What a complete ripoff!!!! More

Always very professional and do great work. Appreciate the courteous way everything was explained to me. Love the way they. Always let me know what’s needed. Appreciate the courteous way everything was explained to me. Love the way they. Always let me know what’s needed. More

Very unhappy with the service I received at this dealership. I took my vehicle in for a auto body repair item twice in a 2 week period. When .I went in for the repair I stood at the customer servic dealership. I took my vehicle in for a auto body repair item twice in a 2 week period. When .I went in for the repair I stood at the customer service entrance for approximately 5 minutes before anyone acknowledged my presence.Then three different service advisors gave me misleading information about my repair over a 4 day period of me calling to inquire about my vehicle. Needless to say they kept my vehicle for a week. I was inconvenienced and no one cared I’m still waiting on the service manager as I write this review to give my a call I never received. Happy to take my business elsewhere . More

Sean is the best Service Manager always helpful, knowledgeable and professional they did a great job on my corvette knowledgeable and professional they did a great job on my corvette More

Great customer service! ! My questions were all answered, and my car is driving smoothly. Thanks ! My questions were all answered, and my car is driving smoothly. Thanks More

Anna in the call center made a scheduling mistake and never bothered to apologize for her mistake. Instead she apologized for a miscommunication which is far from an apology of a mistake. That is the sho never bothered to apologize for her mistake. Instead she apologized for a miscommunication which is far from an apology of a mistake. That is the short version. My vehicle had been there since Friday and I received no update until Monday even though I was told the part would be in on Saturday. Kristin and the service manager attempted to resolve the issue with their apologies which was nice but a simple apology from Anna in regards to her mistake would have sufficed but apparently that was a weeks worth of unnecessary back and forth with no resolution. My sales rep Richard, however is amazing! If I ever have a service issue, I know he will help me with it so I don’t have to deal with the lies and foolery that Anna put me through. More