Jim Ellis Buick GMC Mall of GA - Service Center

The staff was friendly and respectful. Sean, the service manager kept me performed of my repair status. Sean, the service manager kept me performed of my repair status. More

They do a good job. .. could do and be better but also could do and be worse... .. could do and be better but also could do and be worse... More

I always take all my vehicles to the dealership for service. This one hasn't been the best. They've tried to overcharge me on my oil changes last 3 times and I have to tell them the right price (the service. This one hasn't been the best. They've tried to overcharge me on my oil changes last 3 times and I have to tell them the right price (they charge me for Diesel / more expensive oil change and I don't own a Diesel truck). I took the truck in for a noise and they told me it was bad gas and charged me for fuel system clean-out. I drove away still hearing the noise and they told me to go through a full tank and it would likely fix itself. Well of course that didn't work so I paid $200+ for a fuel system clean-out for nothing. Not sure how many times I'll have to take the truck back to get this new issue resolved but not the best experience so far. Looking into other dealership options but will give Jim Ellis a couple more tries / benefit of the doubt just in case. Service people I have dealt with have been super friendly though and easy to work with. Big fan of how they'll text me updates also along the way. So as for the people, I do recommend everyone I've worked with (mainly Kori and Ed so far). More

Was excellent service with Brett Rudow thank you so Mach! !! Next my track will be a GMC !! Next my track will be a GMC More

My service was very quick and my advisor was very helpful. I will gladly be returning helpful. I will gladly be returning More

Jim Ellis has serviced my cars for years. They always do a great job and my cars run well. Everyone is pleasant and helpful every time. They always do a great job and my cars run well. Everyone is pleasant and helpful every time. More

Very friendly and accommodating was happy to have no issues getting my car fixed under warranty. issues getting my car fixed under warranty. More

Good service. Would have like my advisor to update me sooner. Left several messages. Paid almost twice as much for a brakes as I would have paid from Colonial GMC. Would have like my advisor to update me sooner. Left several messages. Paid almost twice as much for a brakes as I would have paid from Colonial GMC. Not happy about that and will go back to them for future service. More

Very friendly and helpful. The time I was told for the service was totally wrong. The time I was told for the service was totally wrong. More

Staff was friendly and helpful. They explained the process to me and kept me updated on my car progress. I had a pleasant experience there. They explained the process to me and kept me updated on my car progress. I had a pleasant experience there. More