Jim Ellis Buick GMC Mall of GA - Service Center
Buford, GA
2,280 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center
Purchased a new terrain with a defective windshield. There were no questions asked about the need to have the windshield replaced. There were no questions asked about the need to have the windshield replaced. More
My service advisor was great. Very professional and knowledgeable about GM vehicles. He mentioned his prior experience working on GM cars & it shows. Thanks for taking care of m Very professional and knowledgeable about GM vehicles. He mentioned his prior experience working on GM cars & it shows. Thanks for taking care of my Caddy. More
Great communication. Work done as promised. Was kept updated by Kovaki every step of the way while my truck was there. Work done as promised. Was kept updated by Kovaki every step of the way while my truck was there. More
Turned my vehicle in for warranty service on the headlight recall as scheduled. All parties confirmed parts were on hand. After two hours it was determined the parts were not available, possible u headlight recall as scheduled. All parties confirmed parts were on hand. After two hours it was determined the parts were not available, possible used on another vehicle. At time of turn in the GM system was down so the advisor had to wait for verification as well as feedback from the parts dept. Huge waste of my time and personal schedule. Have to reschedule when notified of parts availability. No fault with the advisor. Always been satisfied with J Ellis and will continue service and future purchases there, but this glitch needs to be looked at. Thanks you. More