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Jim Ellis Buick GMC Mall of GA - Service Center

Buford, GA

4.4
2,280 Reviews

2,280 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center

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October 22, 2022

My check engine light is back on again. Need someone to call me as soon as possible 404 360 6615 More

by tiena23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not listed
Oct 25, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for taking the time to leave us your honest feedback about your recent experience. We take your concerns seriously and will use this information to better our processes moving forward. If you have any further questions or concerns you would like to discuss please call our Service Manager, Sean Garrett, directly at 678-889-8881. Again, thank you for your feedback and have a wonderful day.

October 21, 2022

Purchased a new terrain with a defective windshield. There were no questions asked about the need to have the windshield replaced. More

by Jehavey
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2022 -

Jim Ellis Buick GMC Mall of GA responded

We're pleased to know we have been able to exceed your expectations and really help you out!

October 20, 2022

Everything was good and they were very nice and they’re always working with you to get you out of there fast as I can More

by MAGEJODY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Banos Jr
Oct 25, 2022 -

Jim Ellis Buick GMC Mall of GA responded

We want all our clients to have a comfortable and stress-free experience with us!

October 20, 2022

Great place to buy a car and service it. . Car was serviced, area clean and professioal always. More

by jwjones5056
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Gay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2022 -

Jim Ellis Buick GMC Mall of GA responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

October 19, 2022

Very helpful and courteous. Would definitely recommend service here and I will be bringing my vehicle back More

by Mwetz30056
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Garrett
Oct 21, 2022 -

Jim Ellis Buick GMC Mall of GA responded

We're glad to hear you found our staff was so knowledgeable and helpful!

October 19, 2022

It’s very clean and the people are always nice and helpful.when your vehicle is being serviced you have a nice area to sit and wait.. More

by POOLPLAY20022002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tate Gardner
Oct 21, 2022 -

Jim Ellis Buick GMC Mall of GA responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

October 18, 2022

My service advisor was great. Very professional and knowledgeable about GM vehicles. He mentioned his prior experience working on GM cars & it shows. Thanks for taking care of m More

by redemptionryderz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jorge Banos Jr
Oct 21, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

October 15, 2022

Great communication. Work done as promised. Was kept updated by Kovaki every step of the way while my truck was there. More

by steve@southernelegancega.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kovaki, Jake
Oct 21, 2022 -

Jim Ellis Buick GMC Mall of GA responded

We're glad to hear you found our staff was so knowledgeable and helpful!

October 13, 2022

Appointment Started on time And service completed in timely manner and associates were very professional More

by denver
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Denver, we appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!

October 12, 2022

Turned my vehicle in for warranty service on the headlight recall as scheduled. All parties confirmed parts were on hand. After two hours it was determined the parts were not available, possible u More

by JLHOERIG
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 872-0884 to discuss your concerns, as your satisfaction is of utmost importance to us.

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