Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Jim Ellis Buick GMC Mall of GA - Service Center

Buford, GA

4.4
2,280 Reviews
Call Service Center (770) 872-6272

2,280 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center

Sort by
November 17, 2022

Had a service light come on and belt tension break. Schedule for appointment on a Tuesday and they didn’t even look at my truck till thursday More

by shannonc1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not listed
Report | Print
Nov 23, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for taking the time to leave us your honest feedback about your recent experience. We take your concerns seriously and will use this information to better our processes moving forward. If you have any further questions or concerns you would like to discuss please call our Service Manager, Sean Garrett, directly at 678-889-8881. Again, thank you for your feedback and have a wonderful day.

November 17, 2022

The service was excelent The rent an uber sercice as a courtesy for me I am very happy with the service More

by Clara Picayo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 22, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Clara, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

November 17, 2022

I was very disappointed in the service here. Vehicle was not ready when promised. I was never offered a loaner while they kept my car for 3 1/2 days. Vehicle was supposed to be ready on Saturday More

by cadjohns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Can’t remember the advisor’s name
Report | Print
Nov 23, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for taking the time to leave us your honest feedback about your recent experience. We take your concerns seriously and will use this information to better our processes moving forward. If you have any further questions or concerns you would like to discuss please call our Service Manager, Sean Garrett, directly at 678-889-8881. Again, thank you for your feedback and have a wonderful day.

November 16, 2022

James Kori Brandon Blake and Ben were helpful with diagnosing and fixing my car. Thanks. More

by Labet5879
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 19, 2022 -

Jim Ellis Buick GMC Mall of GA responded

We are glad we could help! We look forward to your next visit! Take care!

November 15, 2022

Great service department and service team nice to meet with you and provided timely service More

by loriwheeler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Hurrle
Report | Print
Nov 17, 2022 -

Jim Ellis Buick GMC Mall of GA responded

We're happy to hear you had such a positive experience with our team! We hope to see you soon!

November 13, 2022

Took care of what I needed. Used my points to help pay for it and the service guy was extremely friendly. In and out quickly. More

by JRSOUTHA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
don't no service rep name
Report | Print
Nov 16, 2022 -

Jim Ellis Buick GMC Mall of GA responded

It is great to hear everything was done quickly and to your satisfaction! We hope to see you soon!

November 10, 2022

Very good service. Nice people that make you feel comfortable and safe with their service More

by TARLETON.DARLENE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toney
Report | Print
Nov 14, 2022 -

Jim Ellis Buick GMC Mall of GA responded

We are very happy to have provided you with such a positive experience! We hope you have a great day!

November 10, 2022

Service rep did not reply after 3 calls. Left another (4th)message w/ another rep w/ no reply More

by ritterep
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Name ? Last desk on the right , Sean Garrett
Report | Print
Nov 23, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for taking the time to leave us your honest feedback about your recent experience. We take your concerns seriously and will use this information to better our processes moving forward. If you have any further questions or concerns you would like to discuss please call our Service Manager, Sean Garrett, directly at 678-889-8881. Again, thank you for your feedback and have a wonderful day.

November 08, 2022

Sammy is the best don’t ever lose him And Service is always the best in on time More

by DAVID.NEBBIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 13, 2022 -

Jim Ellis Buick GMC Mall of GA responded

We're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

November 07, 2022

I had my oil changed, tires rotated, etc. The car was ready when promised. The staff was friendly. I will use again. More

by SSGWALLACE
Recommend Dealer
Yes
Employees Worked With
Drew Pederson
Report | Print
Nov 12, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!

1
...
74
75
76
...
228