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Jim Ellis Buick GMC Mall of GA - Service Center

Buford, GA

4.4
2,281 Reviews
Call Service Center (770) 872-6272

2,281 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center

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March 11, 2023

The service dept was great this time, everyone was friendly and my car looks great with a car wash after my oil change . Thanks so much More

by JERRYNKAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Lovette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christie Ledbetter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred is Awesome!!!
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Mar 17, 2023 -

Jim Ellis Buick GMC Mall of GA responded

We want all our clients to have a comfortable and stress-free experience with us!

March 09, 2023

The new $7k+ transmission is slipping. Doesn’t take a brain scientist or tech to feel it - everyone that rides in the Yukon feels it. Tech says he can’t find anything. BS! More

by Walt Ungerer
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Ed Barnes
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 12, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Walt, Thank you for taking the time to let us know about your experience. It is our understanding that you have spoken with Ed Barnes about bringing the vehicle back in to ride with our Shop Foreman to nail down the concern. Please reach out to us at 678-889-8880 as soon as you're available to schedule this.

March 05, 2023

Customer service was real nice they fixed my car only a 4 hour wait employees was real friendly told how much it would take to fix my car More

by KENNETHMANIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Gay
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 12, 2023 -

Jim Ellis Buick GMC Mall of GA responded

We want all our clients to have a comfortable and stress-free experience with us! We look forward to your next visit! Take care!

March 04, 2023

Roy checked me in and got my trucked serviced for me. Took longer than expected but that was out of our control. More

by Juiceboxyo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy
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Mar 12, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Hi there! We're so happy we were able to help you out! Thanks again for taking the time to leave us this information about your recent visit. Take care!

March 02, 2023

Great service and the staff are very informative! They got me in for an appointment right away. More

by Ebbie3k
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sami Karaki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jovan Riley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 06, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Hi, we're so glad that we were able to go above and beyond your expectations!

February 18, 2023

James Stacker and his team did an excellent job on servicing our vehicle. Vehicle runs and looks brand new! More

by CMS-SHAWN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 25, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Hi, we are so happy to read such a great review about Jim Ellis Buick GMC Mall of Georgia!

February 17, 2023

Great service and quick turnaround! !! Will have my new GMC truck serviced here. Highly recommend!! More

by TNTCRAWFORD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Botts
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Feb 25, 2023 -

Jim Ellis Buick GMC Mall of GA responded

We want all our clients to have a comfortable and stress-free experience with us! We do hope we can be of assistance in the future. Take care!

February 17, 2023

On arrival I advised the sign in person that I needed the routine maintenance but that I did not need the tires rotated. I also told him specifically that I needed him to check the tire pressure sensors. Whe More

by CARROLLJA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony, Mike Hatcher
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Feb 25, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 872-0884 to discuss your concerns, as your satisfaction is of utmost importance to us.

February 17, 2023

James was very cordial and friendly. Very satisfied with service. We always use Jim Ellis. More

by RBBUREL
Service Time
Recommend Dealer
Yes
Employees Worked With
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 25, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Hi there, we are very happy to have provided you with such a positive experience!

February 08, 2023

Courteous, professional, reasonably priced for my need, easy to make an appointment, convenient location, would use your services again More

by GUSDOX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 15, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Hi there, we are very happy to have provided you with such a positive experience!

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