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Jim Ellis Buick GMC Mall of GA - Service Center
Buford, GA
2,270 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,270 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center
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July 25, 2017
Mislead and didn't fix the problem I will never bring my vehicle into this location ever again. I have taken it in three times. I was told a part was completely replaced only to find I will never bring my vehicle into this location ever again. I have taken it in three times. I was told a part was completely replaced only to find out it wasn't after another dealership informed me because it still wasn't fixed!!. Aaron either flat out lied to me or he just doesn't know what he's doing. Not much better that he hangs up on me when I inform him he is the reason I will not be bringing my truck back. The other times I brought it in service blamed me for using Kroger gas.... I can get better customer service anywhere . I may be a female taking a truck into a dealership but I am certainly not stupid. Save your money time and energy and take your vehicle somewhere else... More
by Sbagwell
Employees Worked With
Aaron - service
May 25, 2017
Su experiencia es exelente . Gracias por su servicio sobre todo en nuestro idioma latino gracias a el pude resolver unos problemitas en mi carro un ejemplo a seguir .gracias .po Gracias por su servicio sobre todo en nuestro idioma latino gracias a el pude resolver unos problemitas en mi carro un ejemplo a seguir .gracias .por todo . More
by Jeanie
May 21, 2017
Always Great. Fast efficient and never any issues. I trust that my vehicles will be taken care of like they were their own. I highly recommend. Fast efficient and never any issues. I trust that my vehicles will be taken care of like they were their own. I highly recommend. More
by Pat Savage
Employees Worked With
David Gonzalez
May 20, 2017
Serivce Our service technician, Jessica, was extremely courteous and friendly. She made certain that we understood what services were performed and that we h Our service technician, Jessica, was extremely courteous and friendly. She made certain that we understood what services were performed and that we had no questions prior to departure. She is the best customer technician I have had and will happily refer her to others. More
by Rgh
Employees Worked With
Jessica Walter
May 12, 2017
Quick service, great price Austin gave me a quote and stuck by it, actually beat it. It was also lower than others. He said would get me out as quick as possible and he really d Austin gave me a quote and stuck by it, actually beat it. It was also lower than others. He said would get me out as quick as possible and he really did better than that. We have used the Buick/GMC Buford location for many years with very good results. More
by Sonny
Employees Worked With
Mike Hatcher, Austin Andresen
February 10, 2017
Excellent Service as always Rebecca went above and beyond to make sure my needs were met. I have purchased 4 vehicles from Jim Ellis Mall of Ga. Part of the reason I have purcha Rebecca went above and beyond to make sure my needs were met. I have purchased 4 vehicles from Jim Ellis Mall of Ga. Part of the reason I have purchased so many from there is the service department. More
by amy78
Employees Worked With
Rebecca Tipton
July 26, 2016
Courtesy vehicle Had to bring in my 2013 Buick for no AC in the rear and was given a great loaner to use while they worked on my car! Have always had great service! Had to bring in my 2013 Buick for no AC in the rear and was given a great loaner to use while they worked on my car! Have always had great service! More
by Stanko
Employees Worked With
July 13, 2016
Purchase & Service Bought a 2013 GMC Sierra Extend Cab, fairly loaded last Sept. With any previously owned vehicle you always wonder about your vehicle and possible prob Bought a 2013 GMC Sierra Extend Cab, fairly loaded last Sept. With any previously owned vehicle you always wonder about your vehicle and possible problems.... My GMC has been excellent! The purchase was easy and great. Not the typical pushy stuff. The dealership is outstanding! Have been to the service dept to complete routine things and Kevin Wellborn has been a pleasure to work with, and the wait times are short. Way to go, this is how vehicle ownership is supposed to be. More
by Chuck
Employees Worked With
Morris Walker
January 16, 2014
Took my Tahoe in for new heads & gaskets to be replaced. They corrected the problem in a timely manner and I am a very satisfied customer. This dealership really does care about their customers, replaced. They corrected the problem in a timely manner and I am a very satisfied customer. This dealership really does care about their customers, will return for all my service needs More
by jwboykin
Employees Worked With
scott pint
May 16, 2012
Service advisors at Jim Ellis "listen" to get the whole story and are dedicated to getting the issue corrected. Very professsional and excellent followup and advisory of the issues found and whe the whole story and are dedicated to getting the issue corrected. Very professsional and excellent followup and advisory of the issues found and when to expect the service completed. Pricing of services is favorable when compared to other dealerships. All of the people with whom I have interfaced are polite, friendly and professional. Great dealership! More
by Earl Wolfe
Employees Worked With
Jonas
