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Jim Ellis Buick GMC Mall of GA - Service Center
Buford, GA
2,156 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,156 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center
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June 11, 2018
A/C repair back Unit would not cool Warranty Service as stated in the sales agreement , we have 30000 miles plus on the SUV Great service over all. Hope future service will be there.. Warranty Service as stated in the sales agreement , we have 30000 miles plus on the SUV Great service over all. Hope future service will be there.. More
by RET1005
Verified CustomerEmployees Worked With
Chris Stout
June 11, 2018
Frustrating The staff meant well but just couldn’t seem to grasp the needs of my visit and therefore came up short with pricing a new set of tires The staff meant well but just couldn’t seem to grasp the needs of my visit and therefore came up short with pricing a new set of tires More
by Chaz
Employees Worked With
Sean Garrett, Leyde Reyes Guajardo
June 10, 2018
Very nice staff I had to take my 2018 Terrain in for a usb issue. David was friendly & took the time to totally understand what my concerns were. He put me in a renta I had to take my 2018 Terrain in for a usb issue. David was friendly & took the time to totally understand what my concerns were. He put me in a rental to allow the service tech time to figure out what the issue was and not rush. That was a nice touch & very unexpected! I live in Snellville, so the loaner car was very helpful. Thanks Guys! More
by DEANA43077
Employees Worked With
David Gonzalez
June 08, 2018
just fine if something is not broken do not try to fix it /people friendly/ put more Buicks in the show room/ and put newer cars in the front if something is not broken do not try to fix it /people friendly/ put more Buicks in the show room/ and put newer cars in the front More
by KITTENMITTEN5235
Employees Worked With
forgot who
June 08, 2018
Oil change a warranty repair The service department worked me in quickly for an oil change and a warranty repair for an air conditioner issue. David Gozales, Service Advisor, was The service department worked me in quickly for an oil change and a warranty repair for an air conditioner issue. David Gozales, Service Advisor, was courteous and continually updated me on the issue as well as when it would be completed. While I was not expecting to have a rental car covered for this time, one was provided which was of help. The repairs to the air conditioner were completed and it seems to be working as designed now. More
by WEILERD
Employees Worked With
David Gonzalez
June 07, 2018
Work was done quickly Work was completed quickly. My previous salesman Sam. Made sure our Yukon was clean before we picked it up. Over all experience was great. Thanx. Work was completed quickly. My previous salesman Sam. Made sure our Yukon was clean before we picked it up. Over all experience was great. Thanx. More
by JODYRANDOM
June 07, 2018
Friendly and professional I prefer coming to the dealership where the level of knowledge and professionalism is a cut above the rest. Mostly a timely visit with appointment. I prefer coming to the dealership where the level of knowledge and professionalism is a cut above the rest. Mostly a timely visit with appointment. More
by MISHEREE
Employees Worked With
David Gonzalez
June 06, 2018
Excellent Service As always, I’ve had very excellent service from my service advisor David Gonzalez. Always willing to help with any questions I have. Very personable, As always, I’ve had very excellent service from my service advisor David Gonzalez. Always willing to help with any questions I have. Very personable, and helpful. Thank You More
by ALEXINE_G03
Employees Worked With
David Gonzalez
June 05, 2018
AC Condenser repair Thanks to all the employees in the service department. Have been using their services for over 3 years now and it’s always been top notch! Thanks aga Thanks to all the employees in the service department. Have been using their services for over 3 years now and it’s always been top notch! Thanks again! More
by THOMAS.DREW67
Employees Worked With
Leyde Reyes Guajardo
June 05, 2018
Kept appointment time Dealing with Jim Ellis has been quite efficient and very accommodating. This is our second vehicle purchased from them. Our son and daughter-in-law Dealing with Jim Ellis has been quite efficient and very accommodating. This is our second vehicle purchased from them. Our son and daughter-in-law also have had good service. More
by VOLBABE53
