Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Jim Ellis Buick GMC Mall of GA - Service Center
Buford, GA
2,057 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
2,057 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center
Sort by
April 05, 2018
Great Service Experience When servicing our commercial vehicles we are always looking to minimize our downtime when we are busy in order to get the vehicle back on the road. When servicing our commercial vehicles we are always looking to minimize our downtime when we are busy in order to get the vehicle back on the road. Jessica understands this and makes us a priority. Thank you!! More
by STEAMZINC
Verified CustomerEmployees Worked With
Jessica Walter
Helpful April 05, 2018
Oil Change Had an appointment for 1;00 PM arrived 3 hours early and they never missed a beat. I was in and out in very quickly. Great customer service. Had an appointment for 1;00 PM arrived 3 hours early and they never missed a beat. I was in and out in very quickly. Great customer service. More
by YOUNGHLY
Employees Worked With
April 05, 2018
got the job done the job was done in a timely manner and i thank yall this is all i have to say thanks again see you soon thanks the job was done in a timely manner and i thank yall this is all i have to say thanks again see you soon thanks More
by HBLALOCK
Employees Worked With
i don't remember his name
April 04, 2018
It was a good expeirience , my service writer was courteous I was treated with respect , my wait was a little longer than I wanted but it wasn't bad . They helped me with my request and provided good customer s I was treated with respect , my wait was a little longer than I wanted but it wasn't bad . They helped me with my request and provided good customer service More
by RENWICK.KELLY.PKWI
Employees Worked With
April 04, 2018
Horrible service Even after it taking forever to get our vehicle back, the hits just came coming. Hood latch was not re-installed properly, windshield washer containe Even after it taking forever to get our vehicle back, the hits just came coming. Hood latch was not re-installed properly, windshield washer container was not working, hose had been disconnected during service. It took 2 weeks to get repair done to vehicle. I wanted them to check out the auto-shut off because of it lurching and running rough when it started back up. They said they had tested it and found nothing. How can you test it by driving it less than 1 mile??????? They said they would change out a wheel that had been damaged for $20.00. Invoice ended up being over $80.00. When Service Manager finally called to discuss our disappointment, he had no solution for making things better, just keep asking, what did we want. When my husband told him we would not be back, he said ok. End of conversation. Really, really disappointed, because we were interested in looking at a new Enclave. Won't be at Jim Ellis. More
by CARLSONCR55
Employees Worked With
Jessica Walter
April 04, 2018
Service was done on time as scheduled and in a timely manner Sean kept me updated as to what was needed and what was recommended was done on time as scheduled and in a timely manner Sean kept me updated as to what was needed and what was recommended More
by MOUTLER
Employees Worked With
Sean Garrett
April 04, 2018
Amazing!! Personable-efficient-knowledgeable-helpful. Sean was great to work with and is a man of his word!! Sean was an unexpected pleasure in the service de Personable-efficient-knowledgeable-helpful. Sean was great to work with and is a man of his word!! Sean was an unexpected pleasure in the service department. More
by DEBBIED56
Employees Worked With
Sean Garrett
April 04, 2018
Great service, Jessica was wonderful Oil change was quick and easy. I would recommend to my friends and family. Jessica got me in and out quickly and professionally. Five stars! !! Oil change was quick and easy. I would recommend to my friends and family. Jessica got me in and out quickly and professionally. Five stars! !! More
by CRYOBIZZLE
Employees Worked With
Jessica Walter
April 04, 2018
Standard maintenance Got an oil change and the standard mechanic telling me I needed a front air cabin filter. Probably correct. Bought my truck there certified preowned. Got an oil change and the standard mechanic telling me I needed a front air cabin filter. Probably correct. Bought my truck there certified preowned. Was hoping to get a free oil change didn’t work out. Got a great waiting area and friendly staff. More
by KROFTON62
Employees Worked With
Alex Gurley
April 04, 2018
Quick, easy, and great! My overall experience with Jim Ellis has been great! From the day I bought my car, to this service appointment. Purchasing a car is such a risky inves My overall experience with Jim Ellis has been great! From the day I bought my car, to this service appointment. Purchasing a car is such a risky investment; because of the expense but Isaac and Dee made me feel real comfortable with everything leaving no questions unanswered or unclear. Especially the warranty options that came through perfectly when I made the service appointment to get a check engine light taken care of with Chris! Everybody has been awesome! More
by COXCASEY_34
Employees Worked With
Dee Hong, Chris Stout, Isaac Pineda
