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Jim Ellis Buick GMC Mall of GA - Service Center
Buford, GA
2,156 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,156 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center
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June 28, 2018
Frustrating at best I brought my vehicle in for two intermittent issues, the vehicle had been in the shop previously for both issues but I was told they couldn't find th I brought my vehicle in for two intermittent issues, the vehicle had been in the shop previously for both issues but I was told they couldn't find them. Since the initial visit one issue was verified by the service manager, the second I emailed audio clips to the service advisor. I was told that the wind noise heard by myself and the service manager, that was coming from the sunroof was actually a bad seal on my windshield, which was resealed. Two days later the sunroof wind noise is back. The sound that I sent them the audio recordings of, I was told they couldn't fix it since it wasn't making that sound when it was in the shop. The bottom line, they weren't going to try anything until it would reliably make the noise when it is in the shop. Can you say VERY FRUSTRATING. I sure can. The vehicle goes back for the wind noise issue next week. More
by RYALFORD
Verified CustomerEmployees Worked With
Sean Garrett
June 28, 2018
Excellent service The work was performed timely. After identifying the problem and determining time for repair, the service rep arranged for a rental vehicle for use u The work was performed timely. After identifying the problem and determining time for repair, the service rep arranged for a rental vehicle for use until repairs were completed. Vehicle seems great following the repair. More
by TERRIHARVEYASSOC
Employees Worked With
June 27, 2018
Customer-service experience: outstanding. The staff was friendly, courteous and professional. The service of my vehicle was completed in a timely manner by the tech experience: outstanding. The staff was friendly, courteous and professional. The service of my vehicle was completed in a timely manner by the technicians. More
by Happy
Employees Worked With
Kaleb Dance
June 27, 2018
Oil change - plus Went in for an oil change and was advised I needed the transmission and brake fluids flushed / exchanged and had that done at the same visit. Went in for an oil change and was advised I needed the transmission and brake fluids flushed / exchanged and had that done at the same visit. More
by RANDC377
Employees Worked With
Sean Garrett
June 27, 2018
Safety Recall and Routine Service Excellent experience with the service department, from the gentleman who greeted me at the door to Sean who oversees my car's service, Very professio Excellent experience with the service department, from the gentleman who greeted me at the door to Sean who oversees my car's service, Very professional and customer-focused staff. More
by DECHAVAR
Employees Worked With
Sean Garrett
June 26, 2018
1 1/2 hrs for a oil change. And I requested no car wash or tire rotation., an it took 1 1/2 hrs took to long. I'm going elsewhere for a oil change. And I requested no car wash or tire rotation., an it took 1 1/2 hrs took to long. I'm going elsewhere More
by ANDREMORGAN71
Employees Worked With
David Gonzalez
June 25, 2018
Oil change When we got to the service dept, we had to wait on someone to wait on us while there was someone standing behind a computer on his personal phone and When we got to the service dept, we had to wait on someone to wait on us while there was someone standing behind a computer on his personal phone and didn't acknowledge us. We had to wait on the guy who was conducting business on the phone to finish and then help us.b More
by G_PAYNE
Employees Worked With
No one introduced themselves!
June 23, 2018
All around excellent job! The technician was on time, and friendly. The car was kept clean, and the service was impecable. All in all, a professional experience. We will be The technician was on time, and friendly. The car was kept clean, and the service was impecable. All in all, a professional experience. We will be back for the next needed service. More
by SELKINS
Employees Worked With
June 22, 2018
Great place I had to have my transmission replaced. They worked with me to get my costs down, found some discounts and even got me a discounted rate on a rental, I had to have my transmission replaced. They worked with me to get my costs down, found some discounts and even got me a discounted rate on a rental, because my insurance didn't cover it. Wonderful! More
by MPASS44
Employees Worked With
Sean Garrett
June 22, 2018
Wonderful. They are always there when I need them and they always take great care of me. Sean made bringing my car in their for a 2 day service easy, and stress They are always there when I need them and they always take great care of me. Sean made bringing my car in their for a 2 day service easy, and stress free. From my warranty repair to my rental car. More
by MTB3359
Employees Worked With
Sean Garrett
