Jim Ellis Buick GMC Mall of GA - Service Center

1st Visit, Last Visit Brought my 2018 Chevy in to look at a creak in the suspension, oil change and to replace trim under warranty. After dropping the car off at 9 am, they Brought my 2018 Chevy in to look at a creak in the suspension, oil change and to replace trim under warranty. After dropping the car off at 9 am, they said they were unable to continue to look for the culprit of the noise as they noticed under carriage scraps and said they would have to defer to a body shop. Also said the sub frame was bent. I asked how they came to this conclusion, and they inferred that because of where the car make contact with the street, it would have to be bent. Long story short, they did not do any type of alignment or any tangible investigation into the noise (which has been with car since purchase). I was told they rode around the parking lot with a passenger hanging out of the window listening for creaks. Knowing a little about the industry (family working in this industry our whole lives), it was a little laughable to hear how this was diagnosed and "investigated". They did not complete the oil change and software update until I showed up after work, around 4:30. I left there after 6, having to wait for all of these items defeating the purpose of dropping my car off earlier in the day. I am usually pretty laid back and go with the flow, but this seemed like amateur hour over there. Will have to find another GM dealership to service my vehicle. As we are also in the market for an SUV, this also throws out getting one from there. More

Transmission My truck still have the same problem that I took it in for. My truck still shifts hard in first and second gear. I am told that nothing can be done My truck still have the same problem that I took it in for. My truck still shifts hard in first and second gear. I am told that nothing can be done to correct this problem. More

Wonderful people! James Stecker and Sean Garrett took care of me from the minute I walked in. Both were very helpful and informative. I would definitely recommend them James Stecker and Sean Garrett took care of me from the minute I walked in. Both were very helpful and informative. I would definitely recommend them to my friends and family for service. More

Electrical issue Sean was very helpful, proactive in the repair, and effectively communicated all aspects of the repair. I was able to bring in my car early, and Sean Sean was very helpful, proactive in the repair, and effectively communicated all aspects of the repair. I was able to bring in my car early, and Sean ordered the necessary part, so my appointment was completed quickly. More

Normal service Team did a great job and it was easy to get in and out with what I needed done. Price was reasonable and the team did a great job. Team did a great job and it was easy to get in and out with what I needed done. Price was reasonable and the team did a great job. More

Finally my air is fixed! This time bringing my car in they were able to fix my air conditioner. I can't help but think that it should have been caught in the previous visit 2 This time bringing my car in they were able to fix my air conditioner. I can't help but think that it should have been caught in the previous visit 2 months ago when I had to pay for a new condenser. This was a problem with an antifreeze leak to the back cooler box. It should have been caught the first time it was in. More

Bad Battery Core James got me in and out well under the estimated time. As always, I appreciate him taking the time to explain and discuss the issue with me. James got me in and out well under the estimated time. As always, I appreciate him taking the time to explain and discuss the issue with me. More

Service visit Efficient and prompt; service advisor Kaleb very courteous and knowledgeable. Facilities very neat and clean; entire dealership customer oriented. Ove Efficient and prompt; service advisor Kaleb very courteous and knowledgeable. Facilities very neat and clean; entire dealership customer oriented. Overall, very good experience and will visit again for service or new vehicle. More

Great service James did a great job as a service advisor he called me and kept me updated on the repair done to my truck and was done on timely manner. James did a great job as a service advisor he called me and kept me updated on the repair done to my truck and was done on timely manner. More