Jim Ellis Buick GMC Mall of GA - Service Center

GREAT EXPERIENCE ! VERY FRIENDLY,EXPERIENCED DEALERSHIP! WOULD HIGHLY RECOMMEND ! LOVE THE QUALITY OF WORK,AND CUSTOMER SERVICE. I CAN ALWAYS COUNT ON DAVID IN THE SERV VERY FRIENDLY,EXPERIENCED DEALERSHIP! WOULD HIGHLY RECOMMEND ! LOVE THE QUALITY OF WORK,AND CUSTOMER SERVICE. I CAN ALWAYS COUNT ON DAVID IN THE SERVICE DEPT. More

Replacement of air conditioning system Corey checked my Acadia in for service and promptly informed me it would take at least an hour to diagnose the problem. He asked if I was waiting and Corey checked my Acadia in for service and promptly informed me it would take at least an hour to diagnose the problem. He asked if I was waiting and, when I inquired about a loaner, he offered a vehicle thru Enterprise.. I decided to wait, and he later told me the issue with the air conditioner and informed me that GM would do repairs at a cost to me of $152. I needed to leave my SUV and Corey made arrangements for a driver there to take me home. Later the same day Corey called to advise my A/C system was contaminated and he had placed a second call to GM to inquire on warranty payment. He said he may not have the answer that same day, if not, he would know the following day and he would call me. He did call about 8:45 the next day to advise GM would take care of all repairs and it would be next Wed. Before repairs would be completed. Corey provided excellent customer service to me and I was most pleastly surprised that GM took care of the costs. Corey was most professional, efficient, and delivered the promises to call to keep me informed thru the whole process. I was made to feel most welcome in the service center and I felt valued as a customer.....Jim Ellis has me as a loyal customer and Corey is a great asset to the dealership ! Thank you for excellent customer service. More

Always happy customer I always experience great customer service . I have worked with Sean at a previous dealership and am very happy he is part of the gm family now! D I always experience great customer service . I have worked with Sean at a previous dealership and am very happy he is part of the gm family now! David has always been excellent to work with . Always very happy he is back with Jim Ellis now Sean and David are the reason I come to Jim Ellis for my service ! Thank you Rene’ Robles More

Great customer service I went in to get a service done on my truck and was greeted by Mr. Stecker. He took my truck in and kept me informed of the status. He called me and s I went in to get a service done on my truck and was greeted by Mr. Stecker. He took my truck in and kept me informed of the status. He called me and suggested some items he thought I should have done because of the mileage I had. Very satisfied. More

Great service! I bought my truck at Jim Ellis and have had all of the service done by them. Always a great experience. I am planning to buy my next truck from them a I bought my truck at Jim Ellis and have had all of the service done by them. Always a great experience. I am planning to buy my next truck from them also. More

Excellent customer service Awesome experience at service center this past week. Kaleb was very attentive and client focused. I was very impressed with the use of Lyft which allo Awesome experience at service center this past week. Kaleb was very attentive and client focused. I was very impressed with the use of Lyft which allowed me to go back home while they did some additional work on my vehicle. More

Oil change Was a pretty quick oil change. It was a busy day and still got out of the dealership fast. Think I might have been in there for 45 minutes max. Was a pretty quick oil change. It was a busy day and still got out of the dealership fast. Think I might have been in there for 45 minutes max. More

Awesome customer service as always Awesome customer service, and quick turnaround as always. I will always take my truck here for service and repair. I would recommend them to anyone... Awesome customer service, and quick turnaround as always. I will always take my truck here for service and repair. I would recommend them to anyone... More

Always good service I had my Buick serviced--the usual oil change and tire rotation--and I was greeted promptly and everyone was courteous. Corey was the service writer I had my Buick serviced--the usual oil change and tire rotation--and I was greeted promptly and everyone was courteous. Corey was the service writer and he made things easy for me and the check in process was speedy. Everything that I requested for him to check was done and my car was clean also. Thank you for a job well done. More

2004 Buick Rendezvous service David Gonzalez and the Service Manager made sure that my SUV was road tested with two different mechanic. They recommend just the repairs that were n David Gonzalez and the Service Manager made sure that my SUV was road tested with two different mechanic. They recommend just the repairs that were needed and offered help putting me in a rental. Best of all they had be back on the road in a few hours. My local mechanic suggested that I go to Jim Ellis dealership to make sure my Buick was repaired correctly. I glad I took his advice and enjoyed the service from this dealership Fred More