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Jim Ellis Buick GMC Mall of GA - Service Center
Buford, GA
2,108 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,108 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center
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June 22, 2018
Great place I had to have my transmission replaced. They worked with me to get my costs down, found some discounts and even got me a discounted rate on a rental, I had to have my transmission replaced. They worked with me to get my costs down, found some discounts and even got me a discounted rate on a rental, because my insurance didn't cover it. Wonderful! More
by MPASS44
Verified CustomerEmployees Worked With
Sean Garrett
June 22, 2018
Wonderful. They are always there when I need them and they always take great care of me. Sean made bringing my car in their for a 2 day service easy, and stress They are always there when I need them and they always take great care of me. Sean made bringing my car in their for a 2 day service easy, and stress free. From my warranty repair to my rental car. More
by MTB3359
Employees Worked With
Sean Garrett
June 22, 2018
Service I was extremely disappointed that my truck was limited because of a DEF issue, my wife was without a vehicle for a week before I came home from the ro I was extremely disappointed that my truck was limited because of a DEF issue, my wife was without a vehicle for a week before I came home from the road, David Gonzales was very helpful in getting the issue resolved and covered by the special warranty, thank you. More
by BOBKELSEY228
Employees Worked With
David Gonzalez
June 22, 2018
David will take care of you David helped me out with my car he understood where I was financially wise and mad sure I got my car working again the customer service was great David helped me out with my car he understood where I was financially wise and mad sure I got my car working again the customer service was great More
by RAFFINGTON.WESLEY
Employees Worked With
David Gonzalez
June 22, 2018
Summer Maintenance James got me in and out very quickly! I appreciated him taking the time to ensure I had all the information I needed to submit my rebates, for ensurin James got me in and out very quickly! I appreciated him taking the time to ensure I had all the information I needed to submit my rebates, for ensuring he confirmed my maintenance program was entered into the system, and making sure I was billed the correct amount! More
by RODERICA
Employees Worked With
June 22, 2018
Service Experience Mr. Stecker was very courteous, knowledgeable, and professional. The necessary services were performed in a record amount of time and he provided an e Mr. Stecker was very courteous, knowledgeable, and professional. The necessary services were performed in a record amount of time and he provided an explanation of each of the services that were performed. More
by DOREMI771
Employees Worked With
June 21, 2018
My service agent Sean is the reason I keep coming back I have come to the dealership many times and now I come because of the continued stellar service of Sean. He goes out of his way to make me feel impor I have come to the dealership many times and now I come because of the continued stellar service of Sean. He goes out of his way to make me feel important and when something isn’t right, he takes care of it no questions asked! Great service More
by LANEDAWG25
Employees Worked With
Sean Garrett
June 20, 2018
Great service . Quick and efficient. Everything was fixed and I was able to get a rental car while they were working on the vehicle. Highly recommend. . Quick and efficient. Everything was fixed and I was able to get a rental car while they were working on the vehicle. Highly recommend. More
by BRADLEYBEISE
Employees Worked With
Sean Garrett
June 20, 2018
Excellent Every visit I have had with my Buick Encore has been a pleasure. Service department has always been way to work with. Look forward to continuing my Every visit I have had with my Buick Encore has been a pleasure. Service department has always been way to work with. Look forward to continuing my relationship with Jim Ellis. More
by LTANNER53
Employees Worked With
Chris Stout
June 19, 2018
2017 Yukon Denali 2nd service The Service Consultant did fine on the front end of the appointment. I saw the vehicle being returned so I went out to the Consultants' stations. Th The Service Consultant did fine on the front end of the appointment. I saw the vehicle being returned so I went out to the Consultants' stations. The tech brought the keys and invoice in and placed them on Chris's desk; he was nowhere around. I stood there ten minutes and none of the other five Consultants offered to assist me although it was obvious I was waiting for help. I finally had to ask one of them to get me my keys so I could leave. At that point Chris reappeared. More
by JIMBUR
Employees Worked With
Chris Stout
