Jim Ellis Buick GMC Mall of GA - Service Center

Satisfied I made an appointment to have the scheduled maintenance performed on my Terrain and was given an estimated time of completion. Got a call at about tha I made an appointment to have the scheduled maintenance performed on my Terrain and was given an estimated time of completion. Got a call at about that time, my car was ready when I got there and I checked out in minutes. More

Door handle I have been having problems with my left side back doorknob I have had it repaired 3 times times and it has broken again I don’t appreciate the servic I have been having problems with my left side back doorknob I have had it repaired 3 times times and it has broken again I don’t appreciate the service guy telling me that maybe you are pulling on it to hard More

sean went above and beyond after the service i received i will be back. this was better service then i received from the cady dealer in Duluth, i was happy that sean not only lo after the service i received i will be back. this was better service then i received from the cady dealer in Duluth, i was happy that sean not only looked into my problem but put an effort in trying to get help for it from GM. More

Thanks James, great service! Arrived for service on time and was courteously and promptly greeted. James approached immediately and offered his service. Very nice experience as Arrived for service on time and was courteously and promptly greeted. James approached immediately and offered his service. Very nice experience as always(my third visit), and will continue to go to this dealership for service. More

Always consistently amazing I have been bringing my Buick to Jim Ellis since I moved to Atlanta three years ago. Every experience has been positive. The attention and accuracy of I have been bringing my Buick to Jim Ellis since I moved to Atlanta three years ago. Every experience has been positive. The attention and accuracy of work done keeps me coming back, as so the customer service levels. I have been aligned with Service Advisor David Gonzalez for some time and he is always transparent and understanding. More

Service Every SINGLE TIME that I come to Jim Ellis, it is ALWAYS an amazing experience! Everyone is so polite and respectful! I really feel like part of the Every SINGLE TIME that I come to Jim Ellis, it is ALWAYS an amazing experience! Everyone is so polite and respectful! I really feel like part of the family. A special thanks to Sami Karaki, Jason Dowdy, Nasser, Craig Ebel , and Dee for making me feel right at home.. Thanks Jim Ellis, for your impeccable service and staff! More

Easy process The process of setting up an appointment was easy. More importantly, the work was completed in a timely fashion, and I didn’t have to wait longer than The process of setting up an appointment was easy. More importantly, the work was completed in a timely fashion, and I didn’t have to wait longer than expected. More

Oil change and tire rotation kill The staff was friendly. They got me in at my appointment time and out very quickly. The waiting area was comfortable for customers needs also. The staff was friendly. They got me in at my appointment time and out very quickly. The waiting area was comfortable for customers needs also. More

Replace Battery Great service, but I’m disappointed in that my battery failed after 7 months of a 30 month warranty. The dealer replaced the battery at no cost except Great service, but I’m disappointed in that my battery failed after 7 months of a 30 month warranty. The dealer replaced the battery at no cost excepting a labor charge of $25. Since the battery was defective and I paid for the initial installation,I feel this to be unfair. It was a GM battery under warranty and I should not reasonably anticipate incurring a labor expense on a virtually new battery. I’m a long time customer and enjoy the relative comradely of a long-time relationship. It’s a wonderful service department. I’ll likely be a customer until I no longer can operate a vehicle. Thanks for listening. Ê More

Great customer service Appreciate how easy Chris makes it for my husband and I to schedule service. We also appreciate the service rep that helped us get a replacement tire Appreciate how easy Chris makes it for my husband and I to schedule service. We also appreciate the service rep that helped us get a replacement tire thru our All-State tire replacement without any hassle. More