Jim Ellis Buick GMC Mall of GA - Service Center

my first time having my new vehicle serviced I made the mistake of showing up without having a appointment. I just showed up at 7:30am after traveling an hour I was almost turned away until Jess I made the mistake of showing up without having a appointment. I just showed up at 7:30am after traveling an hour I was almost turned away until Jessica Walter made an arrangement for me to get my first service completed. I promised to make appointments for future service. More

Always accommodating Chris is always easy to reach and accomdating when scheduling any service for husband and myself. When scheduling an appointment, our cars are taken b Chris is always easy to reach and accomdating when scheduling any service for husband and myself. When scheduling an appointment, our cars are taken back immediately and serviced ASAP. More

Simple and easy Came in for wipers, oil change and tire rotation. In and out in 50 minutes. Had a chance to catch up with big Steve who sold me my truck too. Came in for wipers, oil change and tire rotation. In and out in 50 minutes. Had a chance to catch up with big Steve who sold me my truck too. More

Pleasant, helpful personnel but a credit miscommunication James the service manager was very good at explaining the work they were recommending. As far as I know the work done will be good. Waiting accommod James the service manager was very good at explaining the work they were recommending. As far as I know the work done will be good. Waiting accommodations are very nice with beverages and snacks. My only complaint was at checkout. I had received a card recently showing I had a $25 service credit. When they pulled my info up online they said I had none. Part of the reason I drove 25 miles for service was this credit. I have always been happy here in the past with the work and the personnel. So while this is frustrating in the bigger scheme of things it is no big deal. More

Great Costumer Service Great costumer service, in and out in about an hr. Great facility and great people. Definitely coming back. My first GMC truck and i love it Great costumer service, in and out in about an hr. Great facility and great people. Definitely coming back. My first GMC truck and i love it More

Services were provided as agreed upon at price negoiated. The only item I will mention is the service writer indicated that the car would be cleaned as part of the service and it appears that it was not. No The only item I will mention is the service writer indicated that the car would be cleaned as part of the service and it appears that it was not. No biggie, just was not performed as mentioned when dropped off. More

Great! Sean was wonderful as usual! My only negative is the lady that checked in the loaner . I had asked to get my copy back of my credit card and driver li Sean was wonderful as usual! My only negative is the lady that checked in the loaner . I had asked to get my copy back of my credit card and driver license and she said no and was very rude. Sean even said to her there is a better way to say that and her excuse was she was not having a good day. Thought you should know. More

You can count on excellent service Jim Ellis service has always been there when we needed them. From regular service to emergency service. We had an unexpected dead battery. Once the Jim Ellis service has always been there when we needed them. From regular service to emergency service. We had an unexpected dead battery. Once the car arrived David Gonzalez immediately took care of our car. He quicky got the car back on the road and provided a courtesy ride from our home to the dealership to pick the car up. He is professional, courteous and makes you his number one priority. More

Great Service Department I have been rewarded with great service each time I have visited Jim Ellis Buick GMC Mall of GA. They are always waiting and ready when I have my app I have been rewarded with great service each time I have visited Jim Ellis Buick GMC Mall of GA. They are always waiting and ready when I have my appointment made and my car is quickly handled and returned nice and clean as well! More

Customer service is always friendly , positive and polite. Sean always greets me with a smile. He is outstanding customer service rep. I would recommend him to other customers. Sean always greets me with a smile. He is outstanding customer service rep. I would recommend him to other customers. More