Jim Ellis Buick GMC Mall of GA - Service Center

Semiannual Service This service visit began when my 2015 Arcadia would not start in the garage. I called the service department and spoke with Christy who told me to con This service visit began when my 2015 Arcadia would not start in the garage. I called the service department and spoke with Christy who told me to contact the Roadside Service area. I called the service and they sent a technician who determined the battery was the issue. He jump started the car and told me the battery showed damage on his meter. He suggested I have it checked and replaced if needed. I called the service department and once again spoke with Christy who made an appointment for me for the next day. I took the car in and was met by Tom who was friendly, courteous, and knowledgeable . He listened to my request and arranged to get the work done. He arranged for a Lyft to take us to the nearby mall while the work was completed. He called and notified me when the work was completed and arranged for our return to the dealership. He explained the work that was done and provided helpful suggestions for items to consider at the next service visit. This Jim Ellis location is further from my house than the one on Peachtree but I continue to return for service because of the staff and service quality. More

Very courteous and efficient. I appreciate that while they do find other things beyond the issue i came in for, at least they aren’t pushy about them. I appreciate that while they do find other things beyond the issue i came in for, at least they aren’t pushy about them. More

Terrible service once car was purchased We had a wonderful experience purchasing the car but when it came time to have our first service done, we were treated like third class citizens! We d We had a wonderful experience purchasing the car but when it came time to have our first service done, we were treated like third class citizens! We did everything we were supposed to but each time we came were told we could not seen. Not sure if we were not serviced because it was our first complimentary visit after purchasing a new car or because of the color of our skin. Either way, it was clear that Jim Ellis service department did not want to serve us. We finally chose to go to Colonial GMC near home and they treated us with excellent care and quality. It is disappointing that Jim Ellis at Mall of GA mishandled our business when I spoke so highly of this dealer post-purchase of our new Buick. I now would not recommend this service department to anyone. More

Very friendly staff This was my first time bringing my GMC Terrain to this dealership for service the service was great they were very attentive and they got the job done This was my first time bringing my GMC Terrain to this dealership for service the service was great they were very attentive and they got the job done correctly I will be bringing my vehicle to get serviced at this location for now on More

Great job Both Kristen and David are very pleasant and easy to work with All around a pleasant experience I not only recommend but will be back Both Kristen and David are very pleasant and easy to work with All around a pleasant experience I not only recommend but will be back More

Great! Everyone in the service center is very friendly & helpful. I have been taking my cars there for years for oil changes & general servicing. This was my Everyone in the service center is very friendly & helpful. I have been taking my cars there for years for oil changes & general servicing. This was my first time going with a serious issue & they were able to get me in ASAP and fix my car within an hour. More

Professional service Very informative of work to be done. Constant communication concerning parts, timeframe, and provided rental vehicle for business travel. Will return Very informative of work to be done. Constant communication concerning parts, timeframe, and provided rental vehicle for business travel. Will return for all future service requirements. More

2015 Silverado recall and extended warranty work My service advisor Sean was very knowledgeable, honest, and considerate with my time. I felt that he truly listened to my concerns. He made sure I did My service advisor Sean was very knowledgeable, honest, and considerate with my time. I felt that he truly listened to my concerns. He made sure I did not feel like another customer in the herd. I was treated very well. Highly recommended. More

Great customer service, quick response David was great! We drove in from Ft.Lewis, WA and engine light came on. Receptionist was very friendly and scheduled me quickly. David met me once I David was great! We drove in from Ft.Lewis, WA and engine light came on. Receptionist was very friendly and scheduled me quickly. David met me once I arrived at the Service Dept, informed me of what would take place, called and gave me detailed information and best recommendations. Did not try to sell me unnecessary items or services. Quick turn around and will definitely return. Left the appointment with a "Welcome to Georgia" from David. Thanks a bunch!! More

Awesome I was concerned about my brakes and was very relieved when they tested perfect after being test driven. I now have peace of mind and appreciate how I was concerned about my brakes and was very relieved when they tested perfect after being test driven. I now have peace of mind and appreciate how courteous Eve tone is. More