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Jim Ellis Buick GMC Mall of GA - Service Center
Buford, GA
2,280 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,280 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center
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November 04, 2019
Car repair Did not inform me in a timely manner when my auto repair was finished - I had to call several times and received no timely response. Did not wash my Did not inform me in a timely manner when my auto repair was finished - I had to call several times and received no timely response. Did not wash my auto. My sure of warranty policy on repair work. More
by JJOHNEASY
Verified CustomerEmployees Worked With
Ted
November 03, 2019
Always Taken Care OF By the Service Department Tate was extremely helpful working through the list of reasons I was there. Given to the recall work and concern with the air condition, he arranged Tate was extremely helpful working through the list of reasons I was there. Given to the recall work and concern with the air condition, he arranged for a rental car. He kept me abreast of the progress of work ensured my car was ready timely. More
by LESLGREER
Employees Worked With
Tate
November 02, 2019
They turned around and made a bad experience good. Without making this a long story Chris did what was the right thing to repair the car. We are still waiting on the part but are grateful for his profe Without making this a long story Chris did what was the right thing to repair the car. We are still waiting on the part but are grateful for his professionalism and discernment. More
by KAINTRT
Employees Worked With
A manager named Chris in Service.
November 01, 2019
wiii locate the problem and fix it car kept cutting off, gm was able to diagnose the problem and fix it; felt comfortable bringing it here as the terrain is a gm product they sell and f car kept cutting off, gm was able to diagnose the problem and fix it; felt comfortable bringing it here as the terrain is a gm product they sell and figured they would locate the problem. had even brought a battery at another place as they thought that was the problem, it was not. More
by CHODGEARMSTRONG
Employees Worked With
Sean Garrett
October 31, 2019
Overpriced and under justified Advertising one price and charging another is an easy way to lose customers. Undisclosed add-on dealer fees for advertised service prices is dishonest Advertising one price and charging another is an easy way to lose customers. Undisclosed add-on dealer fees for advertised service prices is dishonest. You were already higher than your nearest competitor and your service writers were so slow getting to me, I almost left. Wish I had now. Tried to air my issues with the GM Dowdy. He was conveniently unavailable. I won’t be back. More
by MEWHITE1
Employees Worked With
October 31, 2019
Service Experience David was very helpful and kept me informed through the visit of the work that was being done. Very prompt and courteous staff and service. David was very helpful and kept me informed through the visit of the work that was being done. Very prompt and courteous staff and service. More
by SCRISP
Employees Worked With
David Gonzalez, Tom Lyden
October 31, 2019
GMC Service Scheduled an appt. to drive with technician to hear noises inside vehicle and when reached dealership, I was asked to come again as there is no one a Scheduled an appt. to drive with technician to hear noises inside vehicle and when reached dealership, I was asked to come again as there is no one available at that time and after some discussion, arranged technician to drive with me. I was told part has been ordered and asked me to pick up my car on 10/24. I picked up my car at 6:30 pm and I got an email next day morning saying part has arrived. Not able to fix Dashboard noise. More
by SKALAGARA
Employees Worked With
Tat - Service rep
October 31, 2019
Quicker than expected Sean Garrett took great care of me. The technicians had my oil change done faster than expected. Sean answered my questions and gave me a professional Sean Garrett took great care of me. The technicians had my oil change done faster than expected. Sean answered my questions and gave me a professional customer service. Thanks Jim Ellis!! More
by KATERYAN08
Employees Worked With
Sean Garrett
October 31, 2019
Only received a oil change and tire rotation Good overall service. Professional service employees. I only had an oil change and tire rotation. I do have an issue that I will need to set up anoth Good overall service. Professional service employees. I only had an oil change and tire rotation. I do have an issue that I will need to set up another appointment. The transmission is making some noise..only have 16k miles on the Acadia. More
by DONNIELSAMS
Employees Worked With
Tom Lyden
October 31, 2019
Great service and courtesy Leo is a great service advisor and takes care of his customers with a welcoming and professional attitude. Highly recommend and will come back again Leo is a great service advisor and takes care of his customers with a welcoming and professional attitude. Highly recommend and will come back again More
by ITSMEANDYLEE
Employees Worked With
Leo
