Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Jim Ellis Buick GMC Mall of GA - Service Center
Buford, GA
2,157 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
2,157 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center
Sort by
November 01, 2019
wiii locate the problem and fix it car kept cutting off, gm was able to diagnose the problem and fix it; felt comfortable bringing it here as the terrain is a gm product they sell and f car kept cutting off, gm was able to diagnose the problem and fix it; felt comfortable bringing it here as the terrain is a gm product they sell and figured they would locate the problem. had even brought a battery at another place as they thought that was the problem, it was not. More
by CHODGEARMSTRONG
Verified CustomerEmployees Worked With
Sean Garrett
October 31, 2019
Overpriced and under justified Advertising one price and charging another is an easy way to lose customers. Undisclosed add-on dealer fees for advertised service prices is dishonest Advertising one price and charging another is an easy way to lose customers. Undisclosed add-on dealer fees for advertised service prices is dishonest. You were already higher than your nearest competitor and your service writers were so slow getting to me, I almost left. Wish I had now. Tried to air my issues with the GM Dowdy. He was conveniently unavailable. I won’t be back. More
by MEWHITE1
Employees Worked With
October 31, 2019
Service Experience David was very helpful and kept me informed through the visit of the work that was being done. Very prompt and courteous staff and service. David was very helpful and kept me informed through the visit of the work that was being done. Very prompt and courteous staff and service. More
by SCRISP
Employees Worked With
David Gonzalez, Tom Lyden
October 31, 2019
GMC Service Scheduled an appt. to drive with technician to hear noises inside vehicle and when reached dealership, I was asked to come again as there is no one a Scheduled an appt. to drive with technician to hear noises inside vehicle and when reached dealership, I was asked to come again as there is no one available at that time and after some discussion, arranged technician to drive with me. I was told part has been ordered and asked me to pick up my car on 10/24. I picked up my car at 6:30 pm and I got an email next day morning saying part has arrived. Not able to fix Dashboard noise. More
by SKALAGARA
Employees Worked With
Tat - Service rep
October 31, 2019
Quicker than expected Sean Garrett took great care of me. The technicians had my oil change done faster than expected. Sean answered my questions and gave me a professional Sean Garrett took great care of me. The technicians had my oil change done faster than expected. Sean answered my questions and gave me a professional customer service. Thanks Jim Ellis!! More
by KATERYAN08
Employees Worked With
Sean Garrett
October 31, 2019
Only received a oil change and tire rotation Good overall service. Professional service employees. I only had an oil change and tire rotation. I do have an issue that I will need to set up anoth Good overall service. Professional service employees. I only had an oil change and tire rotation. I do have an issue that I will need to set up another appointment. The transmission is making some noise..only have 16k miles on the Acadia. More
by DONNIELSAMS
Employees Worked With
Tom Lyden
October 31, 2019
Great service and courtesy Leo is a great service advisor and takes care of his customers with a welcoming and professional attitude. Highly recommend and will come back again Leo is a great service advisor and takes care of his customers with a welcoming and professional attitude. Highly recommend and will come back again More
by ITSMEANDYLEE
Employees Worked With
Leo
October 30, 2019
Service Experience My service advisor, Tom Lyden, was helpful and professional! He kept me well informed of progress and provided regular estimates for completion of w My service advisor, Tom Lyden, was helpful and professional! He kept me well informed of progress and provided regular estimates for completion of work. I missed his call several times, he left a VM, and he answered immediately when I returned his call. I appreciate his level of commitment and would definitely recommend Jim Ellis based on this experience! More
by KDurio
Employees Worked With
Tom Lyden
October 29, 2019
Could not have been better. Over the top. I called one day and had an appointment the next morning. I was met professionally by David Gonzalez. He remembered me from a previous visit, he arr I called one day and had an appointment the next morning. I was met professionally by David Gonzalez. He remembered me from a previous visit, he arranged a rental car, he called to let me know when my car was ready, he carefully explained what was done and why, he even had the car run through the car wash and waiting for me when I arrived. The dealership was pristine, the waiting room comfortable, even the coffee was good. I can't think of anything they did that they could have been done better. One other note, I purchased my car out of state not from Jim Ellis, but I felt like a part of their family. More
by BILL.MCIVER
Employees Worked With
David Gonzalez
October 26, 2019
Great service provider I really trust my service provider, David Gonzalez! He takes great care of me and knows my car’s history. He gets me in and out as quickly as possible I really trust my service provider, David Gonzalez! He takes great care of me and knows my car’s history. He gets me in and out as quickly as possible. More
by KEZIOS
Employees Worked With
David Gonzalez
