Jim Ellis Buick GMC Mall of GA - Service Center

Very helpful and informative - best service I’ve received in a while. Ed kept me in the loop and made sure I was satisfied before taking my vehicle back home. in a while. Ed kept me in the loop and made sure I was satisfied before taking my vehicle back home. More

I had a new radio installed on my truck on 12/18/19 with in one week the back up camera is not working l brought it to you guys and you could not duplicate the problem l got back l drove it home I back into in one week the back up camera is not working l brought it to you guys and you could not duplicate the problem l got back l drove it home I back into my driveway and the camera doesn’t work black screen still doesn’t work 1/12/20 not happyMar More

Always excellent service I always feel like a valuable customer at Jim Ellis. Sean Garrett is friendly and informative. Service is always completed in a timely matter and I fe I always feel like a valuable customer at Jim Ellis. Sean Garrett is friendly and informative. Service is always completed in a timely matter and I feel fully informed every step of the way. The waiting area is very comfortable with lots of amenities during your wait. Definitely have a great experience at Jim Ellis More

David is amazing and always a pleasure to work with. He's always very detailed and upfront regarding service. I truly appreciate the continued great service. always very detailed and upfront regarding service. I truly appreciate the continued great service. More

Brought the car in for an oil change and to look at a few other minor concerns. Was given an $8900 estimate that dId not include the oil change or any of the requests! None of the other suggestions were be other minor concerns. Was given an $8900 estimate that dId not include the oil change or any of the requests! None of the other suggestions were believable. When said I wanted to know about 6 items, it took 3 days, and still 2 werent addressed. When asked again, they called back with with ntf. Then called back and said tech refused to work in my car!!! He was afraid their was Nike inside. I ex as ones that what he was seeing was only carpet under the 3rd row seating that I couldn't fit vacuum hose attachment to get up. They REFUSED to finish the job and then went in the say the cost to pick it up is the oil change IS $150 For each estimatebifbthe 6 requests!!!! Nothing was tested, thus usvpurektvavtecs guess. Nothing taken apart!! 1:2 want addressed. They did 1 test drive . This is the words , most insulting service ever!!! More

Routine oil change, tire rotation and multi point inspection Ed was great and kept us informed about our wait times and what was being done to our vehicle. When the service was completed he promptly met us in t Ed was great and kept us informed about our wait times and what was being done to our vehicle. When the service was completed he promptly met us in the waiting room to inform us that our service was completed. He also reviewed the results of the multi inspection and what services we should consider as a result of the inspection. More

Great customer service and communication skills! I am new to this dealership and location. They left a positive impression. The service adviser took the time to answer the questions I had, very polit I am new to this dealership and location. They left a positive impression. The service adviser took the time to answer the questions I had, very polite and knowledgeable. More

Product Recall Scheduled an appointment to have a update performed on the ECM in the vehicle. Appointment went as scheduled and completed in a timely fashion. No i Scheduled an appointment to have a update performed on the ECM in the vehicle. Appointment went as scheduled and completed in a timely fashion. No issues whatsoever. More

took care of two recalls Got a call to schedule an appointment to take care of two minor recalls and got a convenient appointment everything went smooth and it was taken care Got a call to schedule an appointment to take care of two minor recalls and got a convenient appointment everything went smooth and it was taken care of right away. Did not have to wait too long. More

Awesome service Detailed oriented, helpful, informative. It was an overall great experience at Jim Ellis. I was kept up to date with all the steps that were needed to Detailed oriented, helpful, informative. It was an overall great experience at Jim Ellis. I was kept up to date with all the steps that were needed to have my automobile serviced properly. Mr. Gonzales thanks again for your help. More