Jim Ellis Buick GMC Mall of GA - Service Center

tell you one thing and do something else i scheduled my Yukon to get evaluated for low oil pressure through the GMC website and I had to describe the symptoms I was having and I also listed a i scheduled my Yukon to get evaluated for low oil pressure through the GMC website and I had to describe the symptoms I was having and I also listed a test I wanted performed. I then received a phone call from a service advisor saying they would do the test I requested and also said the price they would honor it at. when I showed up to drop the car off I spoke to a different service advisor and I was told to do the test I requested would be double the original price. After talking to the second service advisor who told me the double price he then turned around and said they WOULD do the test that I requested. At the time of picking my vehicle up, on the recipt I signed it noted that "customer denied recommended test" which happens to be the test that they told me they would perform and is the same test I said from the start I wanted. So to sum it up I went to the dealer and was told a certain test would happen and come to find out it didn't. waste of time and money to find out something I already knew. More

Always takes care of me when I bring my 03 Yukon or any other vehicle as well. Would recommend to anyone driving a GM product. David Gonzalez is my service advisor other vehicle as well. Would recommend to anyone driving a GM product. David Gonzalez is my service advisor More

Maintenance and Repairs Timely response and great communication via phone and email. Made the entire experience professional and smooth! Since parts were not available right Timely response and great communication via phone and email. Made the entire experience professional and smooth! Since parts were not available right away, they were able to help with a loaner vehicle. More

I have never had any issue with Jim Ellis GMC Mall of Georgia with the service department always nice and courteous when I go to get my vehicle serviced . Georgia with the service department always nice and courteous when I go to get my vehicle serviced . More

The emails and text messages are on point of making sure that I don't miss my appointment customer service is great and y'all make me feel comfortable at JIM ELLIS BUICK GMC MALL OF GA that I don't miss my appointment customer service is great and y'all make me feel comfortable at JIM ELLIS BUICK GMC MALL OF GA More

Routine maintenance Called before tech came to my home to pick up vehicle. Called when work completed and vehicle was being returned. Work done well and vehicle was cle Called before tech came to my home to pick up vehicle. Called when work completed and vehicle was being returned. Work done well and vehicle was clean and shiny. More

Regular Scheduled Service Having the regular scheduled service work done by this dealer provides a great level of confidence my car will properly perform because the work is pr Having the regular scheduled service work done by this dealer provides a great level of confidence my car will properly perform because the work is professionally done to high standards. More

oil change and tire rotation and filter changed very friendly and good service and easy to follow what has to be done with timely service car washing service was good. Tom was excellent very friendly and good service and easy to follow what has to be done with timely service car washing service was good. Tom was excellent More