Jim Ellis Buick GMC Mall of GA - Service Center

Tom provided great service and professionalism during my visit and explained everything in detail. I will be back the next time my truck is in need of service. visit and explained everything in detail. I will be back the next time my truck is in need of service. More

Friendly service, issue was resolved, and routine maintenance was performed. Emma contacted me in a timely manner to alert me that my car would need to be kept over night. maintenance was performed. Emma contacted me in a timely manner to alert me that my car would need to be kept over night. More

Jim Ellis is always a positive experience. The most impressive thing about Jim Ellis Buick GMC is their high degree of integrity. If they make a mistake they own up to it. This is very important to me impressive thing about Jim Ellis Buick GMC is their high degree of integrity. If they make a mistake they own up to it. This is very important to me. More

Very friendly staff,they go out of their way to make sure you get the best service! I didn’t have to wait very long! you get the best service! I didn’t have to wait very long! More

Extended warranty work David worked very hard to get warranty work approved. It was an intermittent problem that, of course, wouldn't present itself for the service techs. David worked very hard to get warranty work approved. It was an intermittent problem that, of course, wouldn't present itself for the service techs. As soon as I left with the car it did it again. I drove in the next day and showed David so he could record the issue and he was able to get it covered and have them waive the deductible since I had just paid it for another issue they found. More

I was charged $15 to replace battery in key fob. I was told that I was not going to get charged to do that before the service. I noticed the charge after I had left the facility and review the paperwork, told that I was not going to get charged to do that before the service. I noticed the charge after I had left the facility and review the paperwork, that’s when I noticed the charge. Thanks More

Other than the entire system being shut down for my 8:30 AM appointment, Tom was great and has such a sense of humor that I really like. He wrote up the service order and stayed in touch with me about getti AM appointment, Tom was great and has such a sense of humor that I really like. He wrote up the service order and stayed in touch with me about getting my truck repaired. All was completed the next day due to the back-up. More

Always Excellent Service Jim Ellis Mall of GA's service department keeps all my GM's running perfect. I have some odd-models and some standard cars. My aging Escalade needed Jim Ellis Mall of GA's service department keeps all my GM's running perfect. I have some odd-models and some standard cars. My aging Escalade needed some work before a long trip. Sean and the gang once again made magic happen. Now, my truck drives like when I first bought it ! I'll be back to see the sales department sometime soon. The service here is excellent, the night-time-drop-off is easy with the key drop off. Definitely recommend. More

Ed Barnes in the Service Department was very knowledgeable about our vehicle, and the service time was right on schedule. Thanks for the great service! knowledgeable about our vehicle, and the service time was right on schedule. Thanks for the great service! More

Not a good experience Had an appt. for oil change @8:30 AM. My husband took my Enclave in for me. He was there 1 1/2 hrs. He was given no updates or anything at all about Had an appt. for oil change @8:30 AM. My husband took my Enclave in for me. He was there 1 1/2 hrs. He was given no updates or anything at all about why this was taking so long. Way too long to wait for an oil change. I guess they squirt the vehicle off because dirty water streaks were all over it. I don’t expect a wash, but just don’t make it nasty looking. He then had to go & have it washed. But I am assuming the oil was changed. Please do not contact me in any way about this. Another time this same thing happened & someone called & was very rude to me on the phone. More