Jim Ellis Buick GMC Mall of GA - Service Center

It’s always nice to know that my cars are in the best hands when dropping them off at Jim Ellis. I couldn’t have asked for more professional service from Jorge. He was patient, considerate, and very outg hands when dropping them off at Jim Ellis. I couldn’t have asked for more professional service from Jorge. He was patient, considerate, and very outgoing. I highly recommend using Jim Ellis for service to your cars. More

Went in for an oil change and warranty work. When the bill was presented a $15 facility fee was added on. When asked what that was I got a non answer about maintaining equipment and disposal of stuff. bill was presented a $15 facility fee was added on. When asked what that was I got a non answer about maintaining equipment and disposal of stuff. Kind of insulting to tack this on. Is t the point of pricing correctly making sure you cover your overhead? But they took me in on time and I had my car back by noon. David the consultant was great Generally I never go to a dealer except to have warranties kept up to date. Another reason added to the list. More

Good Experience Emma, kept me updated while I waited. She was informative and helpful...the only small complaint is to have COLD water as a choice not just room temp Emma, kept me updated while I waited. She was informative and helpful...the only small complaint is to have COLD water as a choice not just room temperature. More

Horrible IT and understaffed transmission brought in my avenir at 22,500 service with an appointment but due to staffing - NOTHING was done that day and had to bring back a second time on sec brought in my avenir at 22,500 service with an appointment but due to staffing - NOTHING was done that day and had to bring back a second time on second trip, was told only one transmission specialist was available and might have to bring tack a third time. luckily, car was worked in and requested service performed on that second trip. Jerry was the ONLY reason i did not give lower rating... he did an excellent job BUT Jerry is not even listed here as a Service employee i dealt with... could not make appointment via the MyBuick app... could not make appointment on jim ellis.com... could not add my vehicle to my account... overall, very poor IT support of your dealership More

The mechanic messed up my door panel on my Truck and didn't tell me at time of pick up and then blamed me for the problem didn't tell me at time of pick up and then blamed me for the problem More

Sean took care of me from start to finish and has made me a customer for life. I'll happily drive the hour and a half for my services and repairs. a customer for life. I'll happily drive the hour and a half for my services and repairs. More

Service at Jim Ellis GMC I never have to worry about getting great service for Jim Ellis. I have had poor service from other dealers, that is why I use Jim ellis. They are g I never have to worry about getting great service for Jim Ellis. I have had poor service from other dealers, that is why I use Jim ellis. They are great. More

Truly concerned, took care of me I purchased a used truck from Jim Ellis Buford, and within a week the brakes had gone out on me. I was upset and thought I had been duped, so I had tr I purchased a used truck from Jim Ellis Buford, and within a week the brakes had gone out on me. I was upset and thought I had been duped, so I had trepidation in starting the process to get the truck fixed and inspected. Alan Cavell, who sold me the truck, was truly concerned and took control of the situation. He got me in the service department where Sean Garrett and his team did a great job repairing the truck providing great service. Along with the brake work, they reinspected the truck, which gave me peace of mind. The treatment I was given at Jim Ellis Buford was exceptional. Alan and Sean's action to resolve my issue gave me the trust and confidence I had going into Jim Ellis initially to find a truck. What could have been a bad experience turned out to be a great one. More

quick service quick and complete service as expected, not much more to say, but I need 25 words for some stupid reason, and this is almost there. quick and complete service as expected, not much more to say, but I need 25 words for some stupid reason, and this is almost there. More