Jim Ellis Buick GMC Mall of GA - Service Center

Employees were not wearing PPE. There were shields in place at service mgr’s desks but no PPE for when they stepped away from desk. Used same pens for signature of work orders. Wasn’t able to find issue place at service mgr’s desks but no PPE for when they stepped away from desk. Used same pens for signature of work orders. Wasn’t able to find issue with cloudy rear view mirror camera image. Did not attempt to wash truck, first service sinc purchase, nor fill fuel tank per email I received from Jim Ellis Service.. More

My service was completed promptly and exactly as requested. It’s what I have come to expect from Jim Ellis and have never been disappointed. My only issue was with your web site when I tried to sche requested. It’s what I have come to expect from Jim Ellis and have never been disappointed. My only issue was with your web site when I tried to schedule my service on line. I haven’t been able to use it for my last 2 service appointments. But I had no problem requesting an appointment by phone More

Tate is wonderful and very friendly and good at his job and knowledgeable and I’ll keep writing until I hit the 25 word minimum and knowledgeable and I’ll keep writing until I hit the 25 word minimum More

Excellent service and good to work with. Took good care of my vehicle in service clean and thoughtful. Thank you Ed for caring for my truck of my vehicle in service clean and thoughtful. Thank you Ed for caring for my truck More

I have been completely satisfied by the services that I have received from Jum Ellis GMC. This includes the mechanical and electronic services. And, of course, the personnel that have addressed all of my 2 have received from Jum Ellis GMC. This includes the mechanical and electronic services. And, of course, the personnel that have addressed all of my 2013 Buick Enclave needs. More

Tate and staff were quick and efficient. Was there the length of time told and waiting area was clean and tidy. Thank you for service length of time told and waiting area was clean and tidy. Thank you for service More

Drew P. is my service adviser. Great guy. Keeps me update and informed on all my service needs. Does a great job. Would recommend to anyone. and informed on all my service needs. Does a great job. Would recommend to anyone. More

I was lucky enough to go into the service department and speak with David Gonzalez. David was extremely thorough and explained everything and put my mind at ease with dropping my truck off for service when speak with David Gonzalez. David was extremely thorough and explained everything and put my mind at ease with dropping my truck off for service when I was not exactly sure what the problem with the vehicle was. He also had two recalls fixed in an extremely timely manner More

I feel like the price out the door is always more than previously discussed and the time amount that I have to wait it’s always longer than actually told to me yesterday I was told an hour and a half and previously discussed and the time amount that I have to wait it’s always longer than actually told to me yesterday I was told an hour and a half and I waited for over four hours and I came out of there spending about $50 more than was actually told that I would need to spend so I probably would not recommend the service department More

We did have a misunderstanding initially, but once the problem was recognized your service team stepped in and resolved the issue. I was impressed at the sincerity of the people involved and their willin problem was recognized your service team stepped in and resolved the issue. I was impressed at the sincerity of the people involved and their willingness to jump in, roll up there sleeves and took care of the issue with alacrity. I am very happy with the outcome. You listened and restored my faith in Jim Ellis Buick. Thank you, John LaBate More