Jim Ellis Buick GMC Mall of GA - Service Center

I've always received great service from Jim Ellis when I have brought in my Acadia. Nice people to deal with. Thanks you so much! have brought in my Acadia. Nice people to deal with. Thanks you so much! More

Very nice and clean. Nice waiting area with plenty of room. Staff was super friendly also. Dropped car off super quickly. Had to wait to get vehicle back for a bit but not a big deal. room. Staff was super friendly also. Dropped car off super quickly. Had to wait to get vehicle back for a bit but not a big deal. More

I bought a GMC from another dealer and some issues with my sunroof two days later. I brought it to Jim Ellis Mall of Ga and they took the best of care of me. Tate in service kept me up to date and gave exc my sunroof two days later. I brought it to Jim Ellis Mall of Ga and they took the best of care of me. Tate in service kept me up to date and gave exceptional customer service. I won't take my GMC anywhere else. More

Jorge was great. Service was great. Setting up the appointment was PAINFUL! I couldn’t set up an appointment online, The chat services were useless, and I ended up having to call. Which was fine bu appointment was PAINFUL! I couldn’t set up an appointment online, The chat services were useless, and I ended up having to call. Which was fine but I told them that I needed my 15,000 mile maintenance and they told me on the phone all that was was an oil change and tire rotation but when I got there it was also an alignment and some other things which meant instead of being in an out in an hour or so I was at the dealership for over three hours! Had I known up front I would’ve been better prepared and probably have picked a different date. It’s not clear to me why Jim Ellis didn’t know what my car needed for a 15,000 mile check up. More

Service was easy to schedule, and work was done in a timely manner and done well. Everyone was courteous, informative, and a pleasure to work with. timely manner and done well. Everyone was courteous, informative, and a pleasure to work with. More

Thanks for another great service experience. Great price on tires and great wheel alignment Car drives so quiet now David Gonzalez kept me informed about my vehicle on tires and great wheel alignment Car drives so quiet now David Gonzalez kept me informed about my vehicle More

The Service Dept. staff is always courteous. Jorge was very helpful and I hope he remains at the Service Center. We appreciated the LYFT trip to the Mall, for lunch. My husband and I are elderly and a b very helpful and I hope he remains at the Service Center. We appreciated the LYFT trip to the Mall, for lunch. My husband and I are elderly and a bit unknowing about hiring a ride. We felt we were in good hands. More

Tate and the entire service department provided excellent service and the transactions were seemless. Even when there was a shuttle issue, items were resolved quickly. I will frequent this dealership for my service and the transactions were seemless. Even when there was a shuttle issue, items were resolved quickly. I will frequent this dealership for my next vehicle More