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Jim Ellis Buick GMC Mall of GA - Service Center
Buford, GA
2,159 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,159 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center
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September 16, 2020
Recall for airbag safety. Did not have a good experience with their work. Had to take it back. Something had come loose. They did fix it the second time but didnt look like our other vibe. Took back again with their work. Had to take it back. Something had come loose. They did fix it the second time but didnt look like our other vibe. Took back again and then settled for their answer. More
by GARY.GOSS
Verified CustomerEmployees Worked With
Ed Barnes
September 15, 2020
Great greetings and fast service on a Friday Very comfortable waiting area and plenty of seats. Valet used paper floor mats and was prompt brining the vehicle around comfortable waiting area and plenty of seats. Valet used paper floor mats and was prompt brining the vehicle around More
by tim.harvey556
Employees Worked With
Brett Rudow
September 14, 2020
The tech. Ed was great to work with but I'm not really sure I needed all the work done that he recommended. Also, 80% of the staff walked around with no mask on. I didn't feel like the dealership was prac sure I needed all the work done that he recommended. Also, 80% of the staff walked around with no mask on. I didn't feel like the dealership was practicing safe Covid practice. More
by BKUNZ777
Employees Worked With
Ed
September 11, 2020
I am happy with the work performed. We have an Acadia and want a GMC dealer to service the car. The only thing that could be better is the price on oil changes is $20 too high. and want a GMC dealer to service the car. The only thing that could be better is the price on oil changes is $20 too high. More
by jeffbowie
Employees Worked With
September 10, 2020
Very helpful and courteous. Kept me informed of the status of the service being performed. David had the vehicle taken back down to get the tires cleaned of the markings left on them. status of the service being performed. David had the vehicle taken back down to get the tires cleaned of the markings left on them. More
by MRB3574
Employees Worked With
David Gonzalez
September 10, 2020
My last service was very disappointing! Loaner car was to be provided, when I get there 730 am they did not have a car and could have informed me the evening prior. Wasted Trip be provided, when I get there 730 am they did not have a car and could have informed me the evening prior. Wasted Trip More
by briancarpenterdds
Employees Worked With
September 10, 2020
We had issue with the AC in our GMC Acadia. Repairs ended up being covered by the extended warranty and dealership found a couple other things that were covered too. Thanks so much for the quick turna ended up being covered by the extended warranty and dealership found a couple other things that were covered too. Thanks so much for the quick turnaround! More
by JANETIRVINE01
Employees Worked With
David Gonzalez
September 07, 2020
My service writer was friendly and helpful. The service department was great as well! I would recommend and will be back for my service needs department was great as well! I would recommend and will be back for my service needs More
by B4PBENNETT
September 07, 2020
Made appt for oil change. 2 hours later still waiting. Finally went upfront to track car.Got it and a discount on service but what's the point of making an appointment if you have to wait 2 hours on oil c Finally went upfront to track car.Got it and a discount on service but what's the point of making an appointment if you have to wait 2 hours on oil change? I drive all the way from Lilburn to your service dept . More
by XCOUNTRY
Employees Worked With
David Gonzalez
