Jim Ellis Buick GMC Mall of GA - Service Center

Impressed with cleanliness of facilities. Several staff member assigned to different areas were noticed. Especially impressed with. Ed Barness, service advisor, who stayed with me and provided detail aspec member assigned to different areas were noticed. Especially impressed with. Ed Barness, service advisor, who stayed with me and provided detail aspect of our problem. He answered our concerns honestly and quickly. Very impressed with providing excellent service. More

Tate was professional and included the right stakeholders to fix the issues, I was having with my vehicle. Many thanks to Tate's attention to detail. to fix the issues, I was having with my vehicle. Many thanks to Tate's attention to detail. More

Service rep quoted me over 4,000 dollars worth of “Necessary Repairs” that I knew weren’t applicable. Dishonesty is the best way to lose business. “Necessary Repairs” that I knew weren’t applicable. Dishonesty is the best way to lose business. More

Best ever, can we do this in about 5000 miles? Thanks,thanks, thanks a lot. Would trade this for a 2019 Acadia Denali. I know you had a few left. Thanks,thanks, thanks a lot. Would trade this for a 2019 Acadia Denali. I know you had a few left. More

My Customer Service Manager, Ed, was great in helping what was going on with oil issue in my vehicle. He has me all set for a 1000 mile check. what was going on with oil issue in my vehicle. He has me all set for a 1000 mile check. More

I had an appointment at 9:30 am to fix some scratches on my rims/wheels and I didn’t get the car until 6:00 pm!! my rims/wheels and I didn’t get the car until 6:00 pm!! More

The staff was better this time. Due to my son stopping and ordering the part needed for the truck the day before, Things went well. Staff is some better. My son is still going to stay with truck. and ordering the part needed for the truck the day before, Things went well. Staff is some better. My son is still going to stay with truck. More

Very nice experience! Everyone was very professional, the service man called me a lift to get ma to work in a timely manner and Jim Ellis covered the cost. Thank you! service man called me a lift to get ma to work in a timely manner and Jim Ellis covered the cost. Thank you! More

The service at Jim Ellis was great as usual. I was greeted promptly and had my temperature taken and directed inside. Was promptly greeted by Tate. The technician found a nail in my front tire. It was greeted promptly and had my temperature taken and directed inside. Was promptly greeted by Tate. The technician found a nail in my front tire. It was in a bad spot and a replacement was advised. Thankfully the tire was in stock. I thought I had purchased tire coverage and Tate checked on it for me. It was covered and I was on my way in no time. Even ran the car through the wash. Thank you for being through and keeping me safe on the road. More