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Jim Ellis Buick GMC Mall of GA - Service Center

Buford, GA

4.4
2,276 Reviews
Call Service Center (770) 872-6272

2,276 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center

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July 08, 2021

Drew was a pleasure to work with as always thank you for the great customer service! We really appreciate all you do sir. 5 gold stars More

by IRENEESPINO818
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Pederson
Report | Print
Jul 13, 2021 -

Jim Ellis Buick GMC Mall of GA responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

July 07, 2021

Tate my service advisor was great to work with on the repairs to my GMC HD2500 Denali. They have always been honest from buying my new truck to any service and repair needs. More

by DUANEHAWK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tate Gardner
Report | Print
Jul 13, 2021 -

Jim Ellis Buick GMC Mall of GA responded

Hello, we appreciate you taking the time to leave us this feedback. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

July 03, 2021

Thank you Drew and Sean for trying to help me with a problem. You were professional and honest and I appreciate your response. More

by BARBARASPIVIA
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sean Garrett, Drew Pederson
Report | Print
Jul 21, 2021 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for taking the time to leave us your honest feedback about your recent experience. We take your concerns seriously and will use this information to better our processes moving forward. If you have any further questions or concerns you would like to discuss please call our Service Manager, Sean Garrett, directly at 678-889-8881. Again, thank you for your feedback and have a wonderful day.

July 02, 2021

Great Service with Professional and friendly people. I can always depend on both Sean Garrett and Jason Blanchard to ensure that I receive excellent service. More

by FECULVERN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Gay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Blanchard, Sean Garrett
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Jul 06, 2021 -

Jim Ellis Buick GMC Mall of GA responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 30, 2021

I will keep my opinion to myself because it does not reflect the good attention provided by the service rep. and I don't think he would have much control over the 5 hours I was there waiting. More

by ELCHACO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 06, 2021 -

Jim Ellis Buick GMC Mall of GA responded

Hello there, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything we can do for you; we are more than happy to help!

June 30, 2021

They took care of maintenance on my car in the time they said they would at the price that was agreed on and excepted a coupon. More

by timspinks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Garrett
Report | Print
Jul 06, 2021 -

Jim Ellis Buick GMC Mall of GA responded

Hi, we are very happy we could provide you with a positive experience! We hope to be of service to you again in the future. Best wishes, Jim Ellis Buick GMC Mall Of Georgia

June 28, 2021

Excellent customer service and reasonable wait time as I chose to wait at dealership during service work. More

by rjgiacomarro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Pederson
Report | Print
Jul 06, 2021 -

Jim Ellis Buick GMC Mall of GA responded

Hi there, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

June 25, 2021

Jorge Banos was a wonderful person , very nice 👍🏾 I would definitely come back and see him again ! More

by breyana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Banos Jr
Report | Print
Jun 28, 2021 -

Jim Ellis Buick GMC Mall of GA responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

June 23, 2021

Lots of recalls on a new ‘21 Yukon XL. Very helpful settting up a rental and minimizing the impact to a busy schedule. Thank you! More

by HARDEN38
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Pederson
Report | Print
Jun 23, 2021 -

Jim Ellis Buick GMC Mall of GA responded

Hi, thank you; we appreciate your feedback! We sincerely value your business and look forward to your next visit!

June 23, 2021

Communicated well, very friendly. Tate communicated well and I appreciate they took care of me and accommodated my time. I would come back in the future. More

by abonk
Recommend Dealer
Yes
Employees Worked With
Tate Gardner
Report | Print
Jun 24, 2021 -

Jim Ellis Buick GMC Mall of GA responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Ellis Buick GMC Mall Of Georgia! We are always more than happy to assist you if anything else comes up. Take care!

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