Jim Ellis Buick GMC Mall of GA - Service Center

So glad Tom is back! He is careful to be sure I understand what needs to be done to my car & why. The service was good. Nice to have my car washed. Saved me time! understand what needs to be done to my car & why. The service was good. Nice to have my car washed. Saved me time! More

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Brought my car in for an oil change and tire rotation. Last time I brought it in, I received it back full of grease on the steering wheel, seat console, etc. This time was the steering wheel, rotation. Last time I brought it in, I received it back full of grease on the steering wheel, seat console, etc. This time was the steering wheel, door panel and all over the driver's side head liner (?..what does that have to do with an oil change). No one responded the last time, so there will not be another next time for me. I don't have to drive 35 minutes to get an oil change. I have been doing it for 1.5 years because I bought the car there .I will find someone closer who will respect and take care of my car. More

I bought my car from Jim Ellis and have taken it there for service ever since. The staff is always friendly and helpful and service is always completed in a timely manner for service ever since. The staff is always friendly and helpful and service is always completed in a timely manner More

3rd time in for a scheduled and let me remind you SCHEDULED oil change and tire rotation. Over 3hrs each time. HORRIBLE SERVICE. Never again SCHEDULED oil change and tire rotation. Over 3hrs each time. HORRIBLE SERVICE. Never again More

Worst experience I have had. Customer service and communication was non existent. Parts were not in when vehicle was said to be dropped off, so vehicle sat there for a week. Updates were not relayed communication was non existent. Parts were not in when vehicle was said to be dropped off, so vehicle sat there for a week. Updates were not relayed and a tone in attitude was displayed over the phone when discussing a discount through a manager at another dealership. (Discount was not necessary but appreciated). This experience has changed my mind in bringing ANY vehicle back for service. David Gonzalez was my previous service adviser and was absolutely phenomenal. I heard he was promoted to manager at Volvo and that was well deserved! More

This service is experience was fairly poor. I did have a 9 AM appointment. I was told they had a lot to do so it may be “a couple of hours”. So I waited for the vehicle. Hour and a half later I went outside 9 AM appointment. I was told they had a lot to do so it may be “a couple of hours”. So I waited for the vehicle. Hour and a half later I went outside and noticed that my vehicle was still sitting there without receiving any form of service. I went in and told the service advisor about this and told them to bring me the keys for the truck. If they cannot even start the work for an hour and a half after my appointment I was going to leave. So I did go outside to get my truck and someone had run out and jumped in the truck and moved it into the service area in that time interval. After that they did do OK work. The price was more than double of what I would be charged at my normal service place for my truck. I only went to this dealership so they could address a couple of minor pending recalls as well as do a standard oil change service. That was a mistake on my part. I will not be returning to this place. More

Brought car in for a tire problem on Saturday, got brake fluid and a new air filter, suddenly today my AC doesn't work at All??? fluid and a new air filter, suddenly today my AC doesn't work at All??? More

The Service Team was great! They greeted me as I pulled in and didn’t have to wait. The service work was completed timely and correctly. The staff at the dealership was also very helpful and polite. in and didn’t have to wait. The service work was completed timely and correctly. The staff at the dealership was also very helpful and polite. More