Jim Ellis Buick GMC Mall of GA - Service Center

we dropped the 2012 gmc sierra in to have the recall work deone on the airbags and also had the oil changed as well. we picked it up the following monday and all is well. deone on the airbags and also had the oil changed as well. we picked it up the following monday and all is well. More

Stick to their appointment times. Fast and professional! Really appreciate Tom's attentiveness and updates on the status of my vehicle. In and out in the expected timeframe Really appreciate Tom's attentiveness and updates on the status of my vehicle. In and out in the expected timeframe More

As a GM retiree of 20 years I find it difficult to believe you are now charging $ 80 buck for an oil change. Your people are awesome however your ever increasing prices are certainly not. This tells m believe you are now charging $ 80 buck for an oil change. Your people are awesome however your ever increasing prices are certainly not. This tells me when I'm ready to purchase again it wont be with your dealership as I will not be able to afford it.I find it sad to see empty showroom spaces not filled with Buick's and/ or GMC vehicles but even more so the non GM cars out front and center of your dealership. Your parking out front is absolutely pathetic, very poorly thought out. More

As Always they did a great job. That's why we bought our Buick there. This is the fourth car we have purchased from Jim Ellis. Service is always the best. I don't have to worry that something wasn't done Buick there. This is the fourth car we have purchased from Jim Ellis. Service is always the best. I don't have to worry that something wasn't done right or not done at all like previous dealers I have gone too. More

When I arrived I was informed, that waiting time for me is between 90 and 120 minutes. What is the point to make an appointment? is between 90 and 120 minutes. What is the point to make an appointment? More

I'm a little hesitant to give a good rating for this reason. I went to get an oil change and tire rotation. That was fine, no problems. Then the service advisor came into the waiting area and suggeste reason. I went to get an oil change and tire rotation. That was fine, no problems. Then the service advisor came into the waiting area and suggested that I replace two air filters. One was the engine filter and the other was a cabin filter. He said that it needed to be done. I wasn't sure about it but agreed to do it. I came home and looked in my owners manual after talking to my husband to find that it was not time for either one. My car had a little less than 15,000 miles on it when I came in. So now I feel like I cannot trust the service advisors here anymore. Very disappointed, Brenda Squires More

3 hours to get a oil change is ridiculous I had a 10:30 3 hours to get a oil change is ridiculous I had a 10:30 appointment, i did not leave until after 1:30 why would you have appointments if you don’t h 3 hours to get a oil change is ridiculous I had a 10:30 appointment, i did not leave until after 1:30 why would you have appointments if you don’t honor them, then the oil change was a hundred bucks unacceptable More

FRIENDLY AND TIMELINE SERVICE FOR A GREAT PRICE. THE VEHICLE CAME BACK CLEAN AND SANITIZED. PICK UP AND DELIVERY WERE QUICK AND EASY. THE SERVICE DEPARTMENT CALLED AND LET ME KNOW WHEN THE CAR WAS REA VEHICLE CAME BACK CLEAN AND SANITIZED. PICK UP AND DELIVERY WERE QUICK AND EASY. THE SERVICE DEPARTMENT CALLED AND LET ME KNOW WHEN THE CAR WAS READY. More

We had a wonderful experience with Jim Ellis Mall of Georgia. They went over and beyond to meet our needs with transmission replacement and getting us back in our vehicle promptly. We will always use th Georgia. They went over and beyond to meet our needs with transmission replacement and getting us back in our vehicle promptly. We will always use them for our vehicle needs. Thanks again to Tate, Marty and the transmission replacement guru for a great job! More