Jim Ellis Buick GMC Mall of GA - Service Center

Very friendly staff. Very efficient. It was nice that the service manager texted me with updates as my truck was being worked on. Highly recommend Jim Ellis Ga Mall service center. service manager texted me with updates as my truck was being worked on. Highly recommend Jim Ellis Ga Mall service center. More

I scheduled the appointment on a Wednesday describing the problem to get looked at on a Friday. I dropped my truck off at 8:15 AM and it was not looked at at all during the day. problem to get looked at on a Friday. I dropped my truck off at 8:15 AM and it was not looked at at all during the day. More

Jim Ellis customer service service is outstanding. It is far above the rest.. They do what they say they are going to do to your vehicle and provide excellent customer service from start to finish. far above the rest.. They do what they say they are going to do to your vehicle and provide excellent customer service from start to finish. More

I have been impresses with Tate Gardner, service advisor both times I have had this truck in for service. He greets you and listens with interest and attention to detail. Thank you! both times I have had this truck in for service. He greets you and listens with interest and attention to detail. Thank you! More

Honesty the best service that I have received from a service center. The service manager rode with me to hear exactly what my issue was. I was very impressed service center. The service manager rode with me to hear exactly what my issue was. I was very impressed More

Jorge was so helpful and caring. He kept me informed each day as to what was happening with my vehicle. I have always been treated well by Jim Ellis associates. each day as to what was happening with my vehicle. I have always been treated well by Jim Ellis associates. More

I was very unhappy with the service I received. I was scheduled for a oil change and they were supposed to replace my kicker tailgate speaker. The oil change was fine but instead of replacing my speaker. scheduled for a oil change and they were supposed to replace my kicker tailgate speaker. The oil change was fine but instead of replacing my speaker. I was told that the tech had gotten it to work but when I came to pick up my truck the speaker was not working that’s why it was supposed to be replaced. I was told by the tech that he doesn’t know why it’s not working and I need to go YouTube to learn how to work it. I explained to him I know how to work the speaker it doesn’t work that’s why it was supposed to be replaced and the replacement speaker is here. I knew this because I received a call to schedule to have the speaker replaced. So now I’m still waiting to get the speaker that doesn’t work replaced again. So far it’s been a week and no one has reached out to get the problem resolved More

The agent who assisted me went beyond the call of duty to see that I was well taken care of and at a rapid pace, he took me to the waiting welcome me to snacks ,water and coffee ,came by regular to see if I see that I was well taken care of and at a rapid pace, he took me to the waiting welcome me to snacks ,water and coffee ,came by regular to see if I needed anything and to let me where I stood on readiness of vehicle ,highly recommended gentleman I appreciate him very much. More

Tom was very professional in our interaction. Unfortunately one of the services, an alignment needed to be redone. It was taken care of correctly and timely. Unfortunately one of the services, an alignment needed to be redone. It was taken care of correctly and timely. More