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Jim Ellis Buick GMC Mall of GA - Service Center

Buford, GA

4.4
2,276 Reviews
Call Service Center (770) 872-6272

2,276 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center

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October 13, 2021

The check in and actual repair were good. My issue stems from the delays that occurred trying to determine if I had warranty coverage. After a couple hours of trying to obtain the information, I made a sin More

by boudmaster
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Pederson
Report | Print
Oct 18, 2021 -

Jim Ellis Buick GMC Mall of GA responded

Hello there, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

October 13, 2021

Great customer service and I really felt like they cared about me and my car. More

by cdyearby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Gonzalez, Sean Garrett
Report | Print
Oct 18, 2021 -

Jim Ellis Buick GMC Mall of GA responded

Hi! Thank you for your praise and kind comments about our team. We look forward to your next visit! Take care!

October 13, 2021

Great customer service and fantastic knowledge. I will be back for fire to have my car serviced here. More

by RSK1960
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristin Buffington
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 18, 2021 -

Jim Ellis Buick GMC Mall of GA responded

Hello! We're glad to hear you enjoyed your visit. Thank you for taking the time to leave a review. We sincerely value your business and look forward to your next visit!

October 13, 2021

I chose to have full detail on my 2020 Sierra. The customer service in the front desk is always great - and they always have my vehicle ready when they say it will be ready. However, this time the ful More

by FRANK@PREMIERPANELSMARKETING.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tate Gardner
Report | Print
Oct 29, 2021 -

Jim Ellis Buick GMC Mall of GA responded

Hi. We regret to hear that your recent experience was anything less than exceptional. Since your review, it looks like your service advisor, Tate, has reached out to you to address your concerns. We appreciate your honest feedback and the opportunity to regain your trust in our dealership. Have a great day.

October 06, 2021

Bad service, overcharging customers for services covered warranty. Having services advertise one way but not wanting to perform them- certain parts of the service is extra. Just a very bad experience. I w More

by andrew@whaleylandscape.com
Recommend Dealer
No
Employees Worked With
Jorge Banos Jr
Report | Print
Oct 25, 2021 -

Jim Ellis Buick GMC Mall of GA responded

Hello. We pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. Thank you for bringing this to our attention.

October 05, 2021

Unhappy about the price increase of the oil change. Didn't get a heads up. More

by CSM0711
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tate Gardner
Report | Print
Oct 25, 2021 -

Jim Ellis Buick GMC Mall of GA responded

Hi. Your feedback helps us improve, so thank you for taking the time to let us know how we did. We hope you will consider us again in the future. Take care.

Oct 25, 2021 -

CSM0711 responded

I can only say that I will not be coming back. After being a customer since 2002, I am very disappointed in how this price increase was handled. No heads up and the attitude in the Service Department was, "Oh well, the cost of oil has gone up". Almost double what we paid for the same service in April.

October 02, 2021

Great experience replaced the dash wire harness faster than was quoted! Exelen employees Drew was an excellent service advisor! More

by REALCUDA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Pederson
Report | Print
Oct 04, 2021 -

Jim Ellis Buick GMC Mall of GA responded

Hi, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out to us if there's anything more we can do!

September 30, 2021

Friendly and knowledgeable staff. I will continue to be a customer at Jim Ellis Gmc. More

by Tyler90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Garrett, Tate Gardner
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Oct 02, 2021 -

Jim Ellis Buick GMC Mall of GA responded

We're glad to hear you found our staff was so knowledgeable and helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 26, 2021

Our experience was awesome. They were timely, honest and truly care about our vehicle and our experience. More

by axsonm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Lyden And NOONE wore a mask only the customers did.
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Sep 27, 2021 -

Jim Ellis Buick GMC Mall of GA responded

Hi, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 25, 2021

Here is my minimum 15 word response which I don't know why there is a minimum word response because I contemplate weather or not to participate in this survey because of this requirement. DON'T MAKE THIS More

by ROB@ROBDAVIS.US
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom
Report | Print
Sep 27, 2021 -

Jim Ellis Buick GMC Mall of GA responded

Hello there, we appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit! Take care!

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