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Jim Ellis Buick GMC Mall of GA - Service Center

Buford, GA

4.4
2,279 Reviews
Call Service Center (770) 872-6272

2,279 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center

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November 18, 2021

Been going here for the 5 years that I’ve lived in Georgia, haven’t had any issues with them. They always deliver and provide good services. More

by NIEFY_CLARKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tate Gardner
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November 17, 2021

My service rep Jorge did a great job covering the service for my 2500 GMC truck. Had a few warranty issues addressed and resolved. More

by scottparr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Banos Jr
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November 17, 2021

You really need to provide a shuttle to the mall area. It would make the wait a lot more pleasant. More

by JODY.BANKS
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kristin Buffington
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 15, 2021

My issue is not with the service department. They provided service as bes they could given the circumstances. The design of the car is very poor when the battery, battery case, and bumper all have to More

by LTwining
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
November 12, 2021

Great service provided to me by Tate Gardner, from when I drove into the service bay to my departure, he made my visit seamless, I will use your service again More

by NSIRIMEXECS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tate Gardner
Report | Print
Nov 17, 2021 -

Jim Ellis Buick GMC Mall of GA responded

We're pleased to know we have been able to exceed your expectations! We will certainly pass along your gratitude to Tate! Thank you again for choosing Jim Ellis Buick GMC Mall Of Georgia and we hope to see you again.

November 11, 2021

No call backs, no help with engine light on. Purchased 2 new vehicles and no service More

by tclockdoor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Drew Pederson
Report | Print
Dec 01, 2021 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us our service manager, Sean Garrett, at 678-889-8881 to discuss your concerns, as your satisfaction is of utmost importance to us.

November 10, 2021

Sean runs a great service dept. Professional and courteous! Thank you for the quick turnaround! More

by DREW35
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sean Garrett, Jorge Banos Jr, Tate Gardner
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Nov 17, 2021 -

Jim Ellis Buick GMC Mall of GA responded

Hello! It is great to hear everything was done quickly and to your satisfaction! Thank you, and have a fantastic day!

November 10, 2021

Service Mgr. Ed Barnes pointed out timely maintenance needs. He answered future need questions frankly. More

by GBPFANL1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
November 08, 2021

Thanks for getting me and out quickly. Always get my service done with Jim Ellis. More

by JWILLIAMSII
Recommend Dealer
Yes
Employees Worked With
Drew Pederson
Report | Print
Nov 09, 2021 -

Jim Ellis Buick GMC Mall of GA responded

Hi there, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 03, 2021

The last time I went for an oul change they did not tighten the oil filter. i know have a mess in the garage if my new house. i keep having issues of them forgetting to do something over and iver ag More

by TRACEY_CLAY1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Gonzalez, Sean Garrett, Jorge Banos Jr
Report | Print
Nov 24, 2021 -

Jim Ellis Buick GMC Mall of GA responded

Hi. We truly appreciate your honest feedback. Thank you for bringing this matter to our attention. We would like to get more details about this. Please reach out to our service manager, Sean Garrett, your earliest convenience at 678-889-8881.

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