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Jim Ellis Buick GMC Mall of GA

Buford, GA

4.6
3,867 Reviews
Jim Ellis Buick GMC Mall of Georgia is a proud member of the Jim Ellis Automotive family—an automotive group consisting of 21 dealerships and 17 brands. Since opening in 2010, the dealership has offered a wide variety of new, pre-owned and commercial vehicles. Dealership staff is dedicated to helping each customer find the vehicle best suited to their lifestyle and needs.
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3600 Buford Drive

Buford, GA

30519

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Showing 3,867 reviews

July 30, 2023

Left my oil change with a leaky filter, but drove back a week later and y'all did a very nice job jumping right on it when you noticed my last service job wasn't done. Charles is friendly and dependable. More

by joshzpate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles
Aug 14, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Hi, we're happy you found our staff to be so supportive during your experience here at Jim Ellis Buick GMC Mall of Georgia.

July 29, 2023

The most amazing experience buying a new vehicle. The service and experience was very enjoyable. Thank you. More

by bebe545
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Fred Lovette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

July 29, 2023

Kept vehicle several days to ensure that my issue was resolved and they ensured that the vehicle was completely resolved More

by SALJM7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon
Aug 14, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Buick GMC Mall of Georgia and we hope to see you again soon!

July 26, 2023

Luis proved to be the most polite and trustworthy sales representative I have ever encountered. He assisted my son in purchasing his GMC Sierra, and we made the trip all the way from Destin, FL to work wit More

by Kim Cannon
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Luis Larios
Jul 28, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Hi there, we are very happy to have provided you with such a positive experience!

July 25, 2023

The team was clear, kind, and honest. They did not try to pressure me into anything and they went above and beyond to ensure I was cared for while I awaited my vehicle repair. More

by QS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

July 25, 2023

Great customer service, clean and nice atmosphere. Great communications to customers service repair about their autos. More

by dmurphey6@aol.com
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Hi, thanks for taking the time to leave a review. We sincerely value your business and look forward to your next visit!

July 24, 2023

Always enjoy service keep up to date on progress 0n service. The new service with the service helps More

by TAMMY_STWAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2023 -

Jim Ellis Buick GMC Mall of GA responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

July 24, 2023

Have already done this request. My response evidently got lost in cyberspace…..but my visit to the dealership was very successful!! More

by RANDC377
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for choosing Jim Ellis Buick GMC Mall of Georgia as your first choice for all your automotive needs!

July 22, 2023

If u have to continually call, leave multiple messages for service person to call u with update, that’s no where near all the advertisements saying to “always expect the best” Eapecially when u don’t get More

by ROBERT@ALLIANCECO.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Stecker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Hello, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. We appreciate your feedback as it helps us to improve our processes.

July 22, 2023

I had a good experience there. Mike Hatcher was great. I would recommend this dealership. More

by FRANCES4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Hatcher
Aug 14, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

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