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Jim Ellis Buick GMC Mall of GA

Buford, GA

Overview
Employees
Reviews
Vehicles
4.6
3,864 Reviews
Jim Ellis Buick GMC Mall of Georgia is a proud member of the Jim Ellis Automotive family—an automotive group consisting of 21 dealerships and 17 brands. Since opening in 2010, the dealership has offered a wide variety of new, pre-owned and commercial vehicles. Dealership staff is dedicated to helping each customer find the vehicle best suited to their lifestyle and needs.
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3600 Buford Drive

Buford, GA

30519

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Showing 3,864 reviews

September 19, 2023

Always great and timely service. Nice waiting area. Communicates the issue and pricing for service thoroughly. More

by JAMILAH1026
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Cannon
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Sep 22, 2023 -

Jim Ellis Buick GMC Mall of GA responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

September 19, 2023

Service was good, surprised about high pricing for aero e and accessories for my GMC Denali More

by TMKKDT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not listed
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Sep 22, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.

September 17, 2023

Craig Ebel was exceptionally supportive during both the finding the right vehicle process and the buying process. Overall it was a smooth process at the dealership. I highly recommend this dealership. More

by Angel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Craig Ebel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sami Karaki
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 22, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

Sep 22, 2023 -

Angel responded

Thanks

September 16, 2023

Great timely service. Appointment was kept as scheduled. Service to my vehicle was performed as anticipated. Customer service was well done. More

by GLENNTRUDI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Gay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 22, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Buick GMC Mall of Georgia and we hope to see you again soon!

September 16, 2023

Other than the high price for an oil change, the service person was very nice and she was helpful. The waiting room was clean, comfortable and well stocked with drinks and snacks for clients. More

by anrlowe27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Toole
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Sep 22, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Thank you again for choosing Jim Ellis Buick GMC Mall of Georgia and we hope to see you again.

September 14, 2023

My vehicle was inspected and got some recommendations that will keep the vehicle in good condition. Excellent service. More

by south wind autos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rina Centeno
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 17, 2023 -

Jim Ellis Buick GMC Mall of GA responded

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

September 14, 2023

Too many hidden fees. Work was done in timely manner. Service dept. was very pleasant to deal with. More

by dwbuice77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
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Sep 17, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Buick GMC Mall of Georgia and we hope to see you again soon!

September 11, 2023

Jovan and Joe ensured we had a thorough sale even though we were the last customers. They worked together and provided us detailed information about ALL our questions. There was no question they couldn't a More

by Thesanders2021
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Marengo
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jovan Riley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Hatcher
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Sep 17, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

September 10, 2023

They are very slow. Come tell you you have about 20 minutes left turns out to be 45 minutes 😔 More

by CFOCUS05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember his name
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Sep 13, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Thank you so much for bringing this to our attention. We sincerely apologize for this inconvenience and will use this feedback to work with our team and better our processes moving forward.

September 09, 2023

Ed Barnes did a great job taking care of my father’s 2008 Buick Lucerne and helped us navigate repairs with the insurance company. More

by Brownhound29
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 13, 2023 -

Jim Ellis Buick GMC Mall of GA responded

We want all our clients to have a comfortable and stress-free experience with us!

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