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Jim Ellis Buick GMC Mall of GA

Buford, GA

Overview
Employees
Reviews
Vehicles
4.6
3,863 Reviews
Jim Ellis Buick GMC Mall of Georgia is a proud member of the Jim Ellis Automotive family—an automotive group consisting of 21 dealerships and 17 brands. Since opening in 2010, the dealership has offered a wide variety of new, pre-owned and commercial vehicles. Dealership staff is dedicated to helping each customer find the vehicle best suited to their lifestyle and needs.
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3600 Buford Drive

Buford, GA

30519

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Showing 3,863 reviews

October 17, 2023

Nice service, however the prices of new vehicles is higher than other dealers in the area. More

by bobby.peterman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 19, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for choosing Jim Ellis Buick GMC Mall of Georgia as your first choice for all your automotive needs!

October 17, 2023

Very inviting, clean, and attentive. The employees are nice and the waiting area is great. More

by MARSHAMM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 19, 2023 -

Jim Ellis Buick GMC Mall of GA responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

October 17, 2023

Fast and efficient service. Car completed as promised. I highly recommend Jim Ellis Buick GMC. More

by owenscalvin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Gay
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim South
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anna Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christie Ledbetter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rina Centeno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 19, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us!

October 16, 2023

Back in 2018 this dealership was great now their service department has gone downhill. My service advisor was good at communication. 9/10 Now I drew the line where they simply forgot to tighten my brake lin More

by Contrerasjesus659
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rina Centeno
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 19, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for taking the time to leave us your honest feedback about your recent experience. We take your concerns seriously and will use this information to better our processes moving forward. If you have any further questions or concerns you would like to discuss please call our Service Manager, Nick Rose, directly at 678-889-8881. Again, thank you for your feedback and have a wonderful day.

October 13, 2023

I do not trust you all anymore. Everytime I bring my truck there it is something wrong. I just had my 90,000 mile check up and now my AC is not working. So don’t take your GMC truck More

by lisabett67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ed Barnes
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 19, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for taking the time to leave us your honest feedback about your recent experience. We take your concerns seriously and will use this information to better our processes moving forward. If you have any further questions or concerns you would like to discuss please call our Service Manager, Nick Rose, directly at 678-889-8881. Again, thank you for your feedback and have a wonderful day.

October 11, 2023

Awesome , fast and on point , they put my car im with care and told me a real wait time More

by Therealalex17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 13, 2023 -

Jim Ellis Buick GMC Mall of GA responded

It is great to hear everything was done quickly and to your satisfaction!

October 11, 2023

Excelente trabajo estoy muy contenta con el trato y la rapidez de cómo atendieron el servicio gracias More

by FLACKTA1983
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Ellis
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Oct 13, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Gracias!

October 11, 2023

friendly neat asked and explained what will be done and exsets what was done he was friendly and he knows cars. More

by LARRYFOWLER153
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 13, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jim Ellis Buick GMC Mall of Georgia.

October 10, 2023

Great work, more communication between service and me. Charles was very pleasant and accommodating. Be more time aware when guesstimating how long the work will take. More

by BSJCKSON
Recommend Dealer
Yes
Employees Worked With
Charles in service
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Oct 13, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

October 09, 2023

I’ve been in here 3 times to fix the same issue. I get the run around every time. I will never come back and I will never recommend anyone. You have lost all future business with me. More

by Jeremiah
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
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Oct 13, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 872-0884 to discuss your concerns, as your satisfaction is of utmost importance to us.

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