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Jim Ellis Buick GMC Mall of GA

Buford, GA

4.6
3,863 Reviews
Jim Ellis Buick GMC Mall of Georgia is a proud member of the Jim Ellis Automotive family—an automotive group consisting of 21 dealerships and 17 brands. Since opening in 2010, the dealership has offered a wide variety of new, pre-owned and commercial vehicles. Dealership staff is dedicated to helping each customer find the vehicle best suited to their lifestyle and needs.
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3600 Buford Drive

Buford, GA

30519

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Showing 3,863 reviews

October 25, 2023

Harrison Henry was great! Excellent custom service, enjoyable to be around and very professional. He made the process stress free More

by markle.tyler
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Harrison Henry
Dec 07, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Hi, thanks for your praise and kind comments about our team.

October 25, 2023

Lie to customers saying they do things to car they did not do and then when you catch them on the lie they don’t even care. More

by MICHELLE.BAJJANI.TL9GL0CA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Charles fro service
Dec 07, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 872-0884 to discuss your concerns, as your satisfaction is of utmost importance to us.

October 25, 2023

James was awesome, professional, and had a great sense of humor throughout the process. He was responsive, respectful of the services desired/recommended, and it was a pleasure working with him. More

by DPUERNER4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Hello, we're happy to hear you had such a positive experience with our team!

October 23, 2023

Took 3 hours to replace a battery. There was another Service Manager that whistled the whole 3 hours. It was terrible More

by Patrick.White
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 872-0884 to discuss your concerns, as your satisfaction is of utmost importance to us.

October 22, 2023

Joe was extremely helpful listening carefully and picking the one card that we purchased. His friend who tried to help him a few days before our purchase was not so helpful and made us want to leave immediat More

by barbaramathis390
Recommend Dealer
Yes
Employees Worked With
Joe Marengo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Marengo
Oct 22, 2023 -

barbaramathis390 responded

I don't remember who Joe was if he was the financial person he did well the one that was extremely helpful in getting us the correct vehicle first thing the one that we purchased was Phil Scott

October 21, 2023

Every associate at Jim Ellis GMC is helpful and friendly making my repair experience great! Mr. Barnes is one of the best advisors ever. I appreciate the entire Jim Ellis dealership. More

by LEE45377
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2023 -

Jim Ellis Buick GMC Mall of GA responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

October 21, 2023

Thought their rep did a good job. They are a little more expensive than what I’m used to but he found something that my dealership missed. More

by Danny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Cannon
Oct 27, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Buick GMC Mall of Georgia and we hope to see you again soon!

October 20, 2023

Great service and very timely. I will be back for sure. The staff communicated along the entire process. More

by LMCLUNGJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon and Charles
Oct 27, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

October 19, 2023

Nick and Melissa were absolutely helpful on the spot! ! My truck was completely dead when I took it in and turned it off. They graciously worked me in and got me me transportation in a dire situation all More

by Love Law
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa, Service Department
Oct 27, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Wow, it's experiences like yours that really keep us motivated!

October 19, 2023

Great service and turn around. Always easiest to do business with. Not the cheapest but the best which is great!! More

by MHOPKINS4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Gay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2023 -

Jim Ellis Buick GMC Mall of GA responded

We're glad everything was completed quickly and to your satisfaction!

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