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Jim Ellis Buick GMC Mall of GA

Buford, GA

Overview
Employees
Reviews
Vehicles
4.6
3,863 Reviews
Jim Ellis Buick GMC Mall of Georgia is a proud member of the Jim Ellis Automotive family—an automotive group consisting of 21 dealerships and 17 brands. Since opening in 2010, the dealership has offered a wide variety of new, pre-owned and commercial vehicles. Dealership staff is dedicated to helping each customer find the vehicle best suited to their lifestyle and needs.
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3600 Buford Drive

Buford, GA

30519

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Showing 3,863 reviews

January 17, 2024

Jim Ellis Buick Mall of Georgia has great customer service. My car service was complete in a timely manner with any additional work needed explained and only done with my permission. More

by AZTEC713
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Gay
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 19, 2024 -

Jim Ellis Buick GMC Mall of GA responded

We're pleased to know we have been able to exceed your expectations and really help you out!

December 15, 2023

Super clean! Super fast! Great service center. We always bring our Buick here for service. More

by YOSHI66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Gay
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 21, 2023 -

Jim Ellis Buick GMC Mall of GA responded

It is great to hear everything was done quickly and to your satisfaction!

December 09, 2023

I was very pleased with the staff , with the minimum time it took and with the service I received. More

by Djhickox1299
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ann toole
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Dec 21, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Buick GMC Mall of Georgia and we hope to see you again soon!

December 07, 2023

Charles was incredibly helpful, and friendly, making the service process easy and efficient. Outstanding customer support!! More

by dpuntier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles
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Dec 21, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Thanks for highlighting some of our staff who helped make this such a great experience!

December 04, 2023

Knows the best way to approach and handle any problems that may arise with any service work. More

by RANDC377
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 07, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for choosing Jim Ellis Buick GMC Mall of Georgia as your first choice for all your automotive needs!

December 03, 2023

Not pushy, very helpful with options. Good with our kids. Loved the hospitality. Knowledgeable about the vehicles. More

by vporter123
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Craig Ebel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sami Karaki
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 07, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

November 25, 2023

The service advisor and service manager are very respectful and courteous. They responded to phone calls promptly. More

by Abrb
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 07, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Hi, we're happy you found our staff to be so supportive during your experience here at Jim Ellis Buick GMC Mall of Georgia.

November 25, 2023

Great experience, they got me in the truck I wanted within my price range. Fast and easy I was in and out with no problems. More

by Ma731mx
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jovan Riley
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil
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Dec 07, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

November 24, 2023

Great service team. Love the new videos for customer review. Valet service is much appreciated. More

by Oldgeezer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 07, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Thank you again for choosing Jim Ellis Buick GMC Mall of Georgia and we hope to see you again.

November 24, 2023

No one ever called to say vehicle is ready. Call 3 times finally get ahold of someone and they told the me the guy who checked me in should have called but he wasn't in today ( day before thank More

by BLAKEME
Recommend Dealer
No
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Dec 07, 2023 -

Jim Ellis Buick GMC Mall of GA responded

We'd like the opportunity to turn your experience around. Please reach out to us at (770) 872-0884 at your earliest convenience to discuss how we can turn this experience into a positive one.

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