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Jim Ellis Buick GMC Mall of GA
Buford, GA
3,888 Reviews
Jim Ellis Buick GMC Mall of Georgia is a proud member of the Jim Ellis Automotive family—an automotive group consisting of 21 dealerships and 17 brands. Since opening in 2010, the dealership has offered a wide variety of new, pre-owned and commercial vehicles. Dealership staff is dedicated to helping each customer find the vehicle best suited to their lifestyle and needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 3,888 reviews
June 20, 2017
Horrible service I bought a brand new gmc Denali 2500 diesel check engine light came on before I left dealer that told me to come back next day they will take care of I bought a brand new gmc Denali 2500 diesel check engine light came on before I left dealer that told me to come back next day they will take care of it took it back they kept it couple of day I picked it up 1 day later same problem sales man keep promising but will not call you back they still have my truck. More
by Chunn
Employees Worked With
June 14, 2017
One happy Yukon owner My husband and I stopped by "just to look" and Steven was such a great listener that he found the perfect Yukon for me. Right color, size, trim packag My husband and I stopped by "just to look" and Steven was such a great listener that he found the perfect Yukon for me. Right color, size, trim package, it is exactly what I wanted. And it only took about 2 hours from the time we pulled onto the lot and the time we drove off the lot in our new to us Yukon!! If your looking for a used vehicle you have to start at Jim Ellis and ask for Steve and Dee. More
by One happy owner
Employees Worked With
Steve Eason, Dee Hong
June 12, 2017
Great experience We purchased a used Tahoe with Steve's assistance. He was beyond personable and so helpful. Will definitely call him when we are looking for the vehic We purchased a used Tahoe with Steve's assistance. He was beyond personable and so helpful. Will definitely call him when we are looking for the vehicle. More
by Pa kettle
Employees Worked With
Steve Eason
June 10, 2017
Great team, greater customer service! By far, this was the best "car buying" experience I have ever had.. As soon as I stepped foot on the lot, I received service from Sami. Everything By far, this was the best "car buying" experience I have ever had.. As soon as I stepped foot on the lot, I received service from Sami. Everything was straight to-the-point, overwhelmingly honest, with no sales gimmicks, and very informative. I received help from multiple employees throughout my decision, and got the best deal to accommodate my needs and secure my dream car. I walked in with a bad situation from a previous dealer (expecting to buy used), and walked out with a blessing from the Jim Ellis team (a new car!). I highly recommend anyone to bring their business here! Thanks! More
by aaronsturgis
June 05, 2017
Great experience!!!! My experience at Jim Ellis was exceptional from the moment I was contacted by them until I walked out their door- with a new car!!! Jesse was awesome My experience at Jim Ellis was exceptional from the moment I was contacted by them until I walked out their door- with a new car!!! Jesse was awesome to work with!!! Everyone there was friendly and had smiles on their faces. I have already recommended them and highly recommend Jesse. Great guy and a great place!!!! More
by New Car lady
Employees Worked With
Jesse Brown
June 05, 2017
Ken Wang No pressure, quick and easy. Ken completed all the paperwork the night before and went to the dealership on his day off to allow me to sign and pick No pressure, quick and easy. Ken completed all the paperwork the night before and went to the dealership on his day off to allow me to sign and pick up the vehicle. Was super accommodating to a scheduling issue and made it happen without incident. #easybutton More
by Happy
Employees Worked With
Ken Wang
June 05, 2017
Exceptional Experience!!! This team was attentive, polite and efficient from the moment I pulled in the lot. I reviewed the car online and inquired, received one email (not fl This team was attentive, polite and efficient from the moment I pulled in the lot. I reviewed the car online and inquired, received one email (not flooded) and one phone call. I came in and Anthony Roselle was walking in the building - we chatted, he got the keys and we went for a ride. I had planned to spend my entire Saturday going to different dealerships to find the right car. He was great while we took the car for a test, I decided to change my plans and buy that car, TJ the sales manager came by to say thank you and Ken in finance was incredible and efficient as well. This is a A+ staff, keep up the great work! More
by Shujuan H.
Employees Worked With
Ken Wang, Anthony Roselle
May 31, 2017
review If you are looking for a no-pressure purchase, make sure you see Craig Ebel. Extremely professional and took the time needed to make sure everything If you are looking for a no-pressure purchase, make sure you see Craig Ebel. Extremely professional and took the time needed to make sure everything went smoothly. Many thanks! More
by derekroscoe
Employees Worked With
May 31, 2017
Great after sales support Very clean dealership. Enjoyed working with Joe from sales- not pushy or calling every day unlike other auto groups. I had couple follow ups after del Very clean dealership. Enjoyed working with Joe from sales- not pushy or calling every day unlike other auto groups. I had couple follow ups after delivery of my truck and both Joe's got them resolved in timely fashion. Both very professional and friendly. I WILL be recommending this dealership to my friends and family.... and I don't often do that. Thx for great experience More
by Yuri
May 30, 2017
2016 Chevy Suburban LTZ - Feeling Blessed I really enjoy working with people that can make things happen... My wife and I both already have automobiles, but needed something larger for our lar I really enjoy working with people that can make things happen... My wife and I both already have automobiles, but needed something larger for our large family… So getting an SUV, even with our high income, was tricky… However, Steve and Fred made it look easy… I was in awe watching these guys work… And when I thought it was all done, they added more saving, more warranty, more perks, more, more, more… I felt like a celebrity… My wife and I are truly blessed…Thanks, Fred… Thanks, Steve… More
by ClintonHolmes
Employees Worked With
Steve Eason, Fred Marszalek
