Jim Ellis Buick GMC Mall of GA

Perfect Buying Experience The staff was efficient and accommodating. We worked on the deal via phone and email and showed up to purchase the vehicle and it was very pleasant an The staff was efficient and accommodating. We worked on the deal via phone and email and showed up to purchase the vehicle and it was very pleasant and professional. Thank you to Steve and Dee for doing what you agreed to. More

Excellent customer service from Steve and everyone involved! We were treated with the same service as if we were purchasing a $80k vehicle. Steve gave us a great experience and also lots of information. All the We were treated with the same service as if we were purchasing a $80k vehicle. Steve gave us a great experience and also lots of information. All the billing paperwork was done quickly and correctly. We will definitely recommend and do businesses with this dealership again. More

New Car Lease My husband and I are very happy and satisfied with the customer service we received from Joe Hecht when leasing our new car. This is actually our sec My husband and I are very happy and satisfied with the customer service we received from Joe Hecht when leasing our new car. This is actually our second lease from Jim Ellis Buick in Buford. More

Excellent car purchase experience Mike Hatcher is knowledgeable of his vehicles, very helpful and friendly. He helped us find the perfect car at the right price for us. He also calle Mike Hatcher is knowledgeable of his vehicles, very helpful and friendly. He helped us find the perfect car at the right price for us. He also called us promptly, a couple days after the sale to answer additional questions. Our first service call or visit was seamlesss. Fast cordial and effective service. We found a vast inventory and the sales floor and waiting areas were comfortable and inviting. Dee Hong made sure we understood the financing and extended warranty excellently. Chris Stout was our service advisor and did a fine job. Thanks to all of you. Charles & Donna Smith More

Great experience Steve was very helpful with helping me find the right vehicle at the price point I was looking for. I would definitely look for Steve during my next Steve was very helpful with helping me find the right vehicle at the price point I was looking for. I would definitely look for Steve during my next purchase More

Amazing Sales Associate Joe H! Visits Jim Ellis GMC in Buford. My husband and I were looking into purchasing a Yukon. We were greeted by Joe as soon as we walked in. He answers all Visits Jim Ellis GMC in Buford. My husband and I were looking into purchasing a Yukon. We were greeted by Joe as soon as we walked in. He answers all our questions to the best of his knowledge. We decided to go home and discuss our options etc. The next day we returned to purchase the Yukon. Throughout the whole process, Joe was always readily available to answer any questions we had via, email, phone or text. He gave us a detailed walk through when we picked up the car. Thank you so much for all your help Joe! More

Excellent price and great service Jim Ellis had the car I was looking for at $3K less than my local dealer. They also gave me a higher trade in value than my local dealer. Even after a Jim Ellis had the car I was looking for at $3K less than my local dealer. They also gave me a higher trade in value than my local dealer. Even after all of that, they dropped another $250 off the final price. Ken was great. Very easy and laid back, no pressure. He shared his eclipse glasses with us and we just waited for it to pass before getting down to business. I think he gave us the 'solar eclipse' special deal of the day! A fun and easy afternoon - no stress and I walked out with a great car! More

Wonderful experience buying a pre-owned vehicle I purchased a 2014 Cadillac CTS-V Coupe from Michael Battle this past weekend. The entire experience from top to bottom was seamless and pain-free. I purchased a 2014 Cadillac CTS-V Coupe from Michael Battle this past weekend. The entire experience from top to bottom was seamless and pain-free. I looked at the vehicle online, and then reached out via the chat function on AutoTrader, Michael responded promptly and even went to the vehicle to verify some information for me. On the day of purchase, he had the vehicle washed andready for a test drive, was very knowledgeable, even though this is a brand thathis dealer doesn't normally sell. We talked numbers and everything looked good without the multiple cliche "let me talk to my manager" trips back and forth. and off I went, to Fred Marszalek's office.Fred was well prepared, had everything lined up and explained all my financing and warranty options available. He gave me great prices on the packages I chose(ext warranty, wheel/tire/dent, maintenance services), and it barely took 10 minfor us to go over everything. Meanwhile, my "new to me" Caddy has been detailed, fueled and ready for me to take her home. After i was done "signing my life away"...Michael helped me pair my bluetooth phone to the car and everything. I drove away super satisfied with the entire experience. More

New car purchase Joe was great felt very comfortable with him. He went out of his way to get my red Buick encore. Plan on sending customers his way Joe was great felt very comfortable with him. He went out of his way to get my red Buick encore. Plan on sending customers his way More

Tough Customer I wasn't the best customer in the world to have walk on the lot but Erick and Joe took it with a smile and when all was said and done I made a purchas I wasn't the best customer in the world to have walk on the lot but Erick and Joe took it with a smile and when all was said and done I made a purchase. Dee got me financed and I was out of there. Great group of guys and will definitely recommend !! More